JPMorganChase · 2 weeks ago
Mainframe Technology Support Lead
Columbus, OH
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions globally. The Technology Support Lead role focuses on leading teams in Mainframe and Mid-Range Compute SRE, ensuring operational stability, and enhancing service delivery through collaboration and innovative practices.
Asset ManagementBankingFinancial Services
Responsibilities
Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Execute policies and procedures that ensure operational stability and availability
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Ability to host and participate in bridge calls and communicate effectively to large group of individuals at all levels
Responsible for administering, troubleshooting Mainframe related components
Ability to work in large, collaborative teams to achieve organizational goals
Qualification
Required
Formal training or certification on software engineering concepts and 5+ years applied experience
10+ experience in operating and managing the operations of IBM z-Series environments
Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management
Understanding of infrastructure architecture including servers, storage, network, database, and application components
Extensive knowledge 'Replication' technologies such as IBM CSM and GDPS
Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades
Demonstrated understanding of security standards including a working knowledge of SSH protocol
Demonstrated working knowledge of transaction-based systems, IMS, CICS, DB2 and WebSphere
Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues
Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7
Demonstrated expertise in Incident/Problem/Change management process and procedures
Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
Preferred
Working knowledge in one or more general purpose programming languages and/or automation scripting
Practical experience with python development
Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work
Knowledge of multiple Batch Scheduling tools, notably CA-7, Control-M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language)
Conversant with Netcool support in a large-scale environment
Demonstrated ability to engage with IBM z-Series Engineering L3/L4/Build Teams on Architecture, Development, Stability & Continuous Improvement of Environment to advance the product's vision and strategy to satisfy customer needs
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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