NEOGOV · 2 months ago
Public Safety Call Taker
Prineville Police Department, OR
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $64K/yrNEOGOV is part of the City of Prineville, which oversees Crook County 911 services, handling emergency and non-emergency calls. The Public Safety Call Taker will independently manage calls, provide safety instructions, and document information while ensuring responder safety under the supervision of the Communications Director.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Handles emergency and non-emergency phone calls with a high sense of urgency and attention to detail
Occasionally handles requests for service via text to 911, email, or other methods of communication
Manages callers and quickly gathers pertinent information while providing professional, high-quality service
Provides instructions to callers to help guard their safety as well as the safety of others
Remains on the phone with callers as situations require
Communicates with responders via phone, mobile data terminal, and other methods
Appropriately routes calls for service in outside jurisdictions to the appropriate Public Safety Answering Point (PSAP), places outbound calls as needed
Comply with regulations and requirements for the use of any data systems accessible through local, state, regional, federal or international networks (e.g. RMS, DMV, LEDS, NCIC, Interpol, etc.)
Enters accurate and orderly information into computer systems to generate and update calls for service while talking on the phone; promptly notifies dispatcher(s) on duty of any new or developing information
Maintain awareness of activity in the field and within the dispatch center; gather and relay any and all information related to responder safety
Maintains working knowledge of geography of 911 service area and surrounding area; utilizes various mapping resources to determine appropriate response
Handles sensitive information and maintains confidentiality
Obtains and retains necessary licensing and training within specified timeframes
Adheres to all City and Department policies; follows state and federal laws
Other duties as necessary or assigned
Qualification
Required
High School Diploma or equivalent
Ability to keyboard accurately by touch at 35 wpm or faster
Ability to learn to use required computer systems, software, and other equipment necessary to perform the essential functions of the position
Ability to troubleshoot and resolve simple computer and equipment issues
Ability to monitor 5 or more computer screens
Ability to learn the geographic area, community, agency resources, standard operating procedures, and mutual aid agreements; ability to use maps and related location software
Excellent listening skills and the ability to communicate clearly and elicit needed information from emotionally stressed and otherwise challenging callers
Ability to multitask and change quickly between essential tasks
Ability to maintain good working relationships with co-workers, all 911 Users Agency members and the public
Ability to remain calm in emergency situations and make accurate, logical decisions quickly while processing large amounts of information
Ability to manage stress, exercise discretion, and demonstrate sound judgement
Ability to obtain and maintain all required state certifications and licenses by the end of the 12-month probationary period including: Certification as Department of Public Safety and Training (DPSST) Basic Telecommunicator, Certifications as DPSST-Emergency Medical Dispatcher (EMD), LEDS Entry/Inquiry level certification, CPR and First Aid certification
Ability to pass a medical examination that includes vision, hearing, and drug tests
Ability to pass a psychological evaluation
Ability to successfully pass a comprehensive background investigation including criminal history check and obtain an Oregon State Police Criminal Justice Information Systems clearance
Possess and maintain an Oregon Driver's License (or obtain within 30 days if from out of state) with an acceptable driving record
US citizen or be able to obtain citizenship within 12 months after date of appointment
Must be at least 19 years of age
Ability to work rotating shift work and/or compressed work schedule, including days, nights, swing, weekends and holidays
Ability to work mandatory overtime with little to no notice and/or respond to the workplace from home when emergency situations warrant
Benefits
The City of Prineville offers a generous benefit package for employees and eligible dependents.
This position is represented by City of Prineville Police Association (PPOA) employees.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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