NEOGOV · 2 months ago
Case Manager (Family Resource Center)
Fremont, CA
Full-time
Onsite
Entry, Mid Level
$91K/yr - $110K/yr
1+ years expThe City of Fremont's Human Services Department is seeking a Case Manager for their Family Resource Center Division. The role involves providing professional and clinical social work to individuals and families with complex social and medical needs, conducting assessments, and developing care plans to support client independence and stability.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manages a caseload of clients, meetings - required volume of caseload
Conducts comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop a creative and cost effective case plan
Develops support systems to meet client needs by identifying and coordinating a variety of available services necessary to maintain independent living, and, when possible, self-sufficiency and family stabilization
Determines need for and conducts inter-agency and/or family conferences
Provides supportive counseling and advocacy for clients
Monitors and verifies services provided to each client on a monthly basis, determining quality and effectiveness of services provided
Interacts via phone with citizens, city departments
Makes public presentations
Prepares and presents training and educational programs and publicity materials
Prepares written and statistical technical reports, case notes
Develops and implements new processes and procedures
Assists in supervising intern training
Conducts intake assessment for other department social service programs
May be assigned special projects
May act as Senior Services Administrator
Other duties as assigned
Qualification
Required
Possession of a Master's Degree from an accredited school of social work, psychology, counseling, sociology, nursing, gerontology or a related field, and one year of case work experience, or possession of a BA in social work, psychology, counseling, sociology, nursing, gerontology or a related field and three years of social service experience, one year of which has been with children, youths, or senior citizens, or family serving programs
Knowledge of the principles and practices of social work as applied to children, youth, families, and senior populations
Knowledge of principles and techniques of interviewing, diagnostic assessment and a variety of counseling modalities
Knowledge of social service investigative research methods
Knowledge of family dynamics, and human behavior
Knowledge of the functions and organization of public assistance and social service systems
Knowledge of medical, psychological, educational and social service resources
Knowledge of narrative case report writing practices
Ability to plan, develop, and implement case treatment plans
Ability to conduct home visits
Ability to assess undefined, potentially complex situations
Ability to use diagnostic assessment tools to assess physical and psycho-social needs of clients
Ability to engage clients in the problem solving process
Ability to establish and maintain an effective casework relationship with clients
Ability to receive and provide consultation
Ability to interpret and explain complex laws and regulations to clients and the general public
Ability to prepare and implement case management plans
Ability to use word processing and spreadsheet computer applications
Ability to prepare and deliver training programs and presentations
Ability to communicate effectively in oral and written form with individuals from diverse ethnic and socio-economic backgrounds
Ability to develop and maintain effective working relationships with community agencies and service providers
Ability to make decisions and independent judgments
Ability to maintain accurate records and document action taken
Possession of a valid Class C California Driver's License
Preferred
The ability to speak Spanish, Chinese, or other Asian languages is desirable
Benefits
General and holiday leave
Medical, dental, vision, life, and long/short-term disability insurance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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