Upstate Medical University · 2 months ago
Outpatient Administrative Specialist
Oswego County, NY
Full-time
Onsite
Entry, Mid Level
2+ years expUpstate Medical University is seeking an Outpatient Administrative Specialist to perform standardized patient check-in and check-out procedures. The role involves managing patient appointments, processing referrals, and providing administrative support in an ambulatory care setting.
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Responsibilities
Perform the standardized patient check-in and check-out procedures such as entering and verifying demographic, insurance and financial information and generating routine forms and other documentation
Completion of FMLA and Disability forms as needed
Processing of incoming/outgoing patient appointment referrals for all providers
Schedule complex multiple provider appointments
Provide administrative support to ambulatory patient care functions
Collect patient co-pays, manage denial process and assist with other Front Desk tasks
Work with/advises patients on insurance carrier requirements including services not covered and obtains documentation
Understand the need for ABN's and Waiver of Liability
Answer calls, and obtain insurance authorizations as needed
Prioritize incoming mail, faxes and correspondence
Accept assignments to other areas as needed
Qualification
Required
Associates Degree and two years of relevant experience in a healthcare related setting or equivalent combination of education and experience required
Working knowledge of medical terminology
Familiarity with medical coding
Excellent written/oral communication skills required
Ability to multitask all support roles in a high volume setting
Excellent phone and in-person customer service
Strong computer skills
Keyboarding are necessary
Preferred
Working knowledge of computer systems such as Epic, Word, Outlook, etc
Understanding of insurances and referrals
Company
Upstate Medical University
The State University of New York Health Science Center at Syracuse encompasses a College of Medicine
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Baldrick's Foundation
2023-11-21Grant
Leadership Team
William G. Veit
Assistant vice president for internal audit and enterprise risk management
Recent News
Central New York Business Journal
2025-12-25
Central New York Business Journal
2025-11-05
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