Nevada Regional Medical Center ยท 2 months ago
Help Desk/ Network Technician
Nevada, MO
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrNevada Regional Medical Center is seeking a Help Desk/ Network Technician to serve as the frontline contact for hardware-related issues. The role involves providing technical assistance, ensuring security compliance, and maintaining inventory of hospital computer resources.
Health CareHospital
Responsibilities
Act as the critical frontline contact for hardware related issues throughout the organization
Technical assistance given by phone, email, or hospital owned work order database
Ensures security patches are up to date, antivirus is current, and desktop security is preserved
Performs the role of liaison between customers and technical experts if need be
Inventory is conducted on all hospital computer resources with an updated database at all times
Cross trains with other IT employees within the department to ensure continuity of operations
Understands when to escalate more involved problems to the appropriate level of expertise
Consistently communicates with all IT staff members on work orders demanding their attention
Maintains knowledge of technology used within healthcare to include hardware and software
Troubleshoot telecommunications, printers, PCs, email, intranet, access control, surveillance and other IT issues
Rotates with other IT department members to be on call after work hours ( to include weekends)
Provides extended user support during IT upgrades and maintenance downtime
Provides employee access to multiple programs as well as new usernames and passwords
Reports unusual or recurring problems to the appropriate expert or manager when necessary
Ensures all mobile devices are inventoried and secure through an encryption standard
Determines appropriate use of hardware, throughout facility, to eliminate waste of resources
Assists with networking related tasks to include maintenance of servers, wireless technology, etc
Assists in maintaining an up-to-date organization-wide network map for ease of understanding
Qualification
Required
Bachelor's Degree in Computer Science, Computer Engineering, or Information Systems or equivalent experience
Excellent PC knowledge
Competencies in cable maintenance
Excellent communicator
Customer service oriented
Ability to work with all types of clients and personalities
Sufficient knowledge of both IT hardware and software
Energetic and self-motivated
Excellent self-learner
Preferred
CompTIAA++
CompTIA Security
CompTIA Network+
Other IT related certifications are a plus
Company
Nevada Regional Medical Center
Nevada Regional Medical Center operates a non-profit regional hospital in Nevada, Missouri.
Founded in 1937
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Anglin
Chief Executive Officer
Steve Branstetter
Chief Executive Officer
Company data provided by crunchbase