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Opus · 1 month ago

Industry Partnership Manager

Lombard, IL

Full-time

Onsite

Mid Level

$60K/yr - $70K/yr

Opus is seeking an Industry Partnership Manager to prospect for partner locations for the Illinois Air Team Test & Repair and Self-Service Kiosk programs. The role involves cultivating relationships, ensuring operational efficiency, and maintaining contract compliance with partner locations.

AutomotiveComputerInformation TechnologyLogisticsSoftware

Responsibilities

Identifies businesses and locations that meet the needs and requirements of the Test & Repair, or Self-Service Kiosk networks of the Illinois Vehicle Emissions Testing Program

Secures participation agreements and enrolls partner locations in the program

Ensures contract and operational compliance of all Test & Repair Facilities and Self-Service Kiosk locations

Monitors and maintains performance and quality standards of partner locations and sites

Resolves inquiries, complaints, comments and damage claims pertaining to partner locations, providing follow-up reporting as required

Promptly and effectively addresses issues that are identified at partner locations

Ensures all Test & Repair Inspection Facilities are staffed and operating during program operating hours

Visits Test & Repair Inspection Facilities, providing direction, coaching, and assistance to personnel

Maintain accurate records of site evaluations and performance metrics

Performs site evaluations for prospective and existing partner locations

Ensures appropriate contract, agreement, payment, and related documentation is accurate and up to date

Develops and recommend operating policies, objectives, and changes as required to ensure goals are achieved

Analyze and assess the effectiveness of all partner locations

Perform other duties as assigned by the Operations Manager

Qualification

Contract complianceOperational efficiencyRelationship managementPerformance monitoringProblem resolution

Required