Pomelo Care · 1 month ago
Clinical Program Success Manager, New Ventures
United States
Full-time
Remote
Mid Level
$95K/yr - $110K/yrPomelo Care is the national leader in evidence-based healthcare for women and children, delivering high-quality clinical interventions. The Clinical Program Success Manager will ensure an exceptional experience for clinicians by overseeing onboarding, communication, and performance metrics, while also building relationships within the community.
ChildrenHealth CareMobile AppsWomen's
Responsibilities
Act as the primary internal point of contact for clinicians delivering care across our pilot programs; answer questions, provide feedback, and monitor utilization
Design the onboarding and training program for new clinicians, in partnership with the Training team, and ensure that all providers complete onboarding and training in a timely manner
Own communication and change management to clinicians regarding important updates, using scalable and effective methods
Maintain an up-to-date clinician handbook with accurate details on our offering, such as services included, documentation expectations, and required scripting
Ensure that clinicians meet the expectations of our client sponsors, including documentation requirements, quality standards, and preferred partners
Use data to identify areas for improvement at the individual and team level; escalate programmatic areas of opportunity and provide coaching to specific clinicians, as needed
Build relationships with relevant community clinician groups to support recruitment, build trust within the community, and stay informed of market trends
Qualification
Required
Prior experience working within a healthcare environment, either as a clinician or as a team leader of clinicians
Strong interpersonal skills and demonstrated ability to engage with a diverse population
Demonstrated ability to build trusting relationships in a virtual environment
Excellent written and verbal communication skills
Demonstrated ability to drive change management with large frontline teams at scale
Comfort leading difficult conversations 1:1
Strong sense of ownership, with demonstrated experience partnering cross-functionally to find answers and to find solutions quickly and independently
Able to own processes end-to-end and ensure that all steps are completed accurately
Strong project management skills and attention to detail
Comfort using data to inform prioritization and decision-making
Ability to adapt to changing priorities and work effectively in a fast-paced environment
Willingness to learn new processes and systems, and to teach them to others
Benefits
Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
Company
Pomelo Care
Pomelo Care is a health technology company that develops evidence-based healthcare solutions for women and children.
Founded in 2021
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$178.96MKey Investors
Stripes
2026-01-08Series C· $92M
2024-06-20Series B· $46M
2023-06-08Series A· $33M
Leadership Team
Marta Bralic Kerns
Founder & CEO
Kathryn Louis, MPH, MSN, RN
Nurse Care Partner
Recent News
alleywatch.com
2026-01-14
2026-01-12
Crain's New York Business
2026-01-11
Company data provided by crunchbase