SDI · 2 months ago
Quality Assurance Specialist
United States
Full-time
Remote
New Grad, Entry Level
$25/hr - $27/hrSDI is a company that helps essential organizations across North America compete more effectively in a challenging global marketplace. The Quality Assurance Specialist will support quality operations, assist in the development of standard operating processes, and perform call quality audits, among other responsibilities.
RetailSustainabilityLogisticsProcurementSupply Chain Management
Responsibilities
Perform call quality audits utilizing the call auditing software
Assist with ticket/issue auditing
Serve as backup for the CRM Administrator
Troubleshoot and report any system issues such as outages to the service providers for resolution
Manage requests from stakeholders for changes/enhancements to the call and incident management systems
Assist the CRM Administrator in managing the sprint tracker (project tracker)
Perform testing on systems as needed and as changes/enhancements are released
Communicate changes to end users
Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens and content
Assist with monitoring program performance after implementation to prevent recurrence of program operating problems and to ensure efficiency of operation
Oversee creation and contribute to development of user guides, articles, etc
Other duties as assigned
Assist in vendor and carrier negotiations by providing data-driven analysis
Qualification
Required
Bachelor's degree or equivalent work experience
Experience with Oracle Service Cloud and Five9 is preferred
Knowledge of quality auditing practices for call center operations is preferred
Ability to analyze business and/or functional requirement documents for testing purposes
Strong analytical and problem-solving skills
Keen attention to detail
Ability to work on multiple projects under tight deadlines and changing priorities
Strong interpersonal and communication skills to cultivate positive working relationships
Ability to work within a team, and if needed, independently at a very fast paced environment
Preferred
Experience with Oracle Service Cloud and Five9
Knowledge of quality auditing practices for call center operations
Benefits
Health insurance (medical, dental and vision).
Training and development opportunities – 2023 winner of the People Accelerator award.
Vacation, wellness days, pet bereavement days and 12 paid holidays.
401K with a company match.
Tuition reimbursement.
Student loan repayment assistance.
Reimbursement for safety shoes.
Discounted tickets to a variety of different vendors.
Company
SDI
SDI – The Digital Supply Chain Company Procurement. Data. Warehouse Management.
Founded in 1971
501-1000 employees
H1B Sponsorship
SDI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
LLR Partners
2011-06-28Private Equity
Leadership Team
Chris Moore
President & CEO
Jeremy Jordan
Chief Operating Officer
Company data provided by crunchbase