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SafetyCulture · 2 months ago

Senior Enterprise Customer Success Manager - Bilingual (Spanish) required

Austin, TX

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

SafetyCulture is a global tech company focused on improving the lives of its customers through innovative tools. The Senior Enterprise Customer Success Manager will drive success across high-opportunity accounts, acting as a trusted advisor to maximize platform value and strengthen customer partnerships.

AppsPublic SafetySaaSSoftware

Responsibilities

Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions

Understand customers’ business objectives, challenges, and industry-specific needs to drive success

Own customer retention, ensuring renewals and reducing churn risk through proactive engagement

Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion

Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices

Advocate for customers internally, influencing product development based on industry trends and customer feedback

Contribute to the development of industry-specific playbooks, collateral, and case studies

Qualification

Enterprise customer managementBilingual - SpanishData analysis toolsExecutive relationship buildingPersuasion skillsPresentation skillsActive listeningAdaptability

Required

10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organization within software

Bilingual - Spanish speaking - required

Strong ability to build executive relationships and drive business value for Enterprise customers

A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies

Persuasion and presentation skills, with the ability to communicate up and down an organisation

Ability to actively listen, understand customer pain points and take action

Thrives in a fast-paced, dynamic environment

Benefits

Equity - real skin in the game

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day.

Reasonable adjustments throughout our recruitment process to create an even playing field for all candidates.

Best Place to Work in Australia, the US and the UK.