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Morgan, Lewis & Bockius LLP · 1 day ago

Technology Support Analyst

Houston, TX

Full-time

Onsite

Mid Level

3+ years exp

Morgan, Lewis & Bockius LLP is one of the world’s leading global law firms, and they are seeking a Technology Support Analyst to enhance end-user productivity and efficiency through technical support. The role involves troubleshooting technology-related issues, providing recommendations for technology use, and serving as a liaison between IT and end users.

AdviceFinanceFinancial ServicesLaw EnforcementLegal

H1B Sponsor Likely

Responsibilities

Respond to end‑users and clients on technology-related issues and questions

Support the business needs of the attorneys, practice groups, and local-office administrative departments and recommends appropriate applications

Demonstrate proficiency with the firm’s applications

Provide Level 2 support for practice-group-specific hardware and software

Perform software installations and upgrades

Respond to and documents situations where standard procedures failed with software or hardware installations or upgrades

Participate (with testing and documentation) in software pre-pilots, pilots and roll-outs

Write technical articles for the internal knowledge base on identified issues, resolutions and workarounds and on locally managed applications

Provide status reports to and communicate with the manager

Perform detailed problem analysis and document issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated

Communicate with, evaluate usage patterns of, and recommend “best practices” to attorneys and staff to ensure optimal use of the firm’s technology based on knowledge of Firm technology

Support Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations

Perform desk-side coaching, as needed, in conjunction with the Technology Education team, especially during large-scale roll-outs

Serve as a knowledgeable resource to team members within the office and the region

Provide Mobility support and advanced troubleshooting for approved devices

Maintain voice and LAN connections in closets and jacks

Perform routine maintenance of servers and applications

Resolve network hardware and software problems and coordinates with network engineers to correct issues/problems

Deploy and support office telephone equipment

Troubleshoot telephone issues and coordinate with Firm Telecom to correct problems

Qualification

Hardware supportSoftware supportMicrosoft Office CertificationA+ CertificationAdvanced troubleshootingProblem-solving skillsWritten communicationVerbal communicationAdaptability

Required

Associate's degree (A.A) in a related field and minimum 3 years of experience in hardware and software support at a professional-services organization, or equivalent combination of education and experience

Strong problem-solving skills, written and verbal communication and the ability to adapt to change and balance competing demands are required

Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts)

Ability to solve practical problems dealing with a variety of variables where little standardization may exist

Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors

Advanced knowledge of office productivity software and the Microsoft operating system

Preferred

Microsoft Office Certification

A+ Certification

Company

Morgan, Lewis & Bockius LLP

Glassdoor3.9

From our offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, we work with clients ranging from established, global Fortune 100 companies to enterprising startups.

Founded in 1873

Philadelphia, Pennsylvania, USA

1001-5000 employees

http://www.morganlewis.com/

H1B Sponsorship

Morgan, Lewis & Bockius LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2024 (1)

2023 (5)

2022 (2)

2021 (6)

2020 (9)