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ASSA ABLOY Opening Solutions Americas · 3 hours ago

Technical Support & Training Specialist

Milan, TN

Full-time

Onsite

Senior Level

5+ years exp

ASSA ABLOY Opening Solutions Americas is seeking a Technical Support and Training Specialist to join their team in Milan, Tennessee. The role involves providing technical support and training for internal teams and external partners, ensuring a thorough understanding of product specifications and standards while developing training programs to enhance product knowledge.

Building Materials

Hiring Manager

Stephanie Mandato

Responsibilities

Provide technical consultation to sales/service teams, customers, architects, and engineering groups

Manage revisions and updates for training materials, websites, correspondence courses, and customer-facing content

Partner with Operations, IT, and Engineering to develop and maintain product standards and test protocols

Apply deep knowledge of Ceco products, applications, codes, and fire ratings to recommend compliant solutions

Deliver technical support, certification letters, and job-specific conformance documentation

Gather and share sales insights from architects and contractors with DSS sales agencies and distributors

Stay current on new product launches and translate product knowledge into training or support as needed

Develop, deliver, and continuously improve training programs for internal teams, distributors, and sales agencies

Create training content aligned with strategic goals, including new product/service introductions

Present sales training techniques and adjust delivery to audience needs

Manage training budgets and obtain approvals for key educational initiatives

Perform other duties as assigned

Assure compliance with federal state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct

Qualification

Technical training experienceProduct specifications knowledgeAHC/CDC certificationBuilding codes familiarityMicrosoft Office proficiencyCommunication skillsPresentation skills

Required

Bachelor's degree in a related field or equivalent experience

5+ years' experience in sales, customer service, or engineering within relevant industries

3–5 years in sales education or technical training

Strong understanding of product specifications, installation practices, compliance standards, test methods, order processing, and hardware applications

Excellent communication skills with the ability to translate technical concepts for varied audiences

Strong presentation and training development skills

Proven ability to manage multiple priorities and meet deadlines with urgency

Proficiency with Microsoft Office and modern training/presentation tools