ASSA ABLOY Group · 2 months ago
Technical Support & Training Specialist
Milan, TN
Full-time
Onsite
Senior Level
5+ years expASSA ABLOY is a global leader in access solutions, and they are seeking a Technical Support and Training Specialist to join their team. In this role, you will provide technical support and training for internal teams and external partners, ensuring a deep understanding of product specifications and standards through effective training programs.
BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home
Responsibilities
Provide technical consultation to building segments, sales/service teams, customers and engineering groups
Manage and coordinate revisions, updates, edits, proofing and/or incorporating corrections and coordination with ASSA ABLOY Door Group Marketing Ceco’s Correspondence Course, Ceco’s public website and distributor website
Oversee the partnership with Operations, IT and Engineering teams to develop and maintain standards and test protocols based on customer feedback and market needs
Manage multiple projects with competing deadlines
Apply in-depth knowledge of Ceco products, applications, and limitations for end users
Visualize design applications and offer acceptable solutions that comply with local, state, and national codes, fire ratings, and industry standards
Coordinate updates and revisions for training materials, websites, and correspondence courses
Deliver technical support and certification letters to architects, contractors, and internal teams
Compile and relay sales leads/insights obtained from architectural and contractor interactions to appropriate DSS sales agency and distributor
Stay current on all new product launches and trials, including their applications, intended use, and functionality, to effectively train others or provide technical support as needed
Coordinate job-specific letters and certificates of conformance
Approve purchase orders for inspections and compliance fees
Supervise and direct Technical Support Specialist
Develop, lead, and continuously improve training programs for internal teams, distributors, and sales agencies
Design and deliver training content aligned with Ceco’s strategic goals, including new product and service introductions
Create and present training materials for Customer Service, Order Management, and other internal departments
Coordinate guest speakers, subject matter experts, and cross-functional contributors for training sessions
Establish and maintain training facilities and resources to support effective learning environments
Present proven sales training techniques and adapt methods based on audience needs and feedback
Manage training budgets and gain necessary approvals for 'Best in Class' education initiatives
Stay current on instructional design trends, training technologies, and industry best practices to enhance program effectiveness
Other duties as assigned
Assure compliance with federal state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct
Qualification
Required
Bachelor's degree in a related field or equivalent experience, required
5+ years of related experience within sales, customer service, or engineering department in relevant industries
3-5 years of sales education and /or training
Strong understanding of product specifications, installation practices, industry compliance standards, test methods, order processing and engineering and hardware applications
Hollow metal Industry knowledge with both SDI and HMMA/NAAMM
Experience supporting architectural, contractor, or customer service teams
Excellent communication and interpersonal skills with the ability to translate technical information for diverse audiences
Excellent presentations skills; developing and delivering training
Strong multitasking skills with the ability to manage multiple assignments simultaneously and meet deadlines
Demonstrated sense of urgency and responsiveness when interacting with customers, contractors, architects, and sales agencies
Proficiency in Microsoft Office suite; experience with presentation and training tools
Preferred
Architectural Hardware Consultant/Certified Door Consultant certification, preferred
Knowledge of building codes, product certifications, and fire labeling requirements, preferred
Benefits
Competitive Salary
Paid Vacation, Sick Time, and paid Company Holidays
Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
401(k) Program with company contributions
Tuition Reimbursement, Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Discount portal
Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career
Company
ASSA ABLOY Group
ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.
10001+ employees
H1B Sponsorship
ASSA ABLOY Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Callaghan Innovation
2020-10-09Grant· $0.01M
Leadership Team
Eva Karlsson
Vice President Business Area Air Handling Cooling & Heating
John McGuire
Vice President of Corporate Development - Yale & August Home
Recent News
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2025-12-05
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