Chase · 3 months ago
Experience Research Vice President - Leveraging Artificial Intelligence
4201 Congress St, Charlotte, NC, 28209, US
Full-time
Onsite
Mid, Senior Level
$124K/yr - $190K/yr
5+ years expChase is a leading financial institution seeking an Experience Research Vice President to shape user experience insights across their products and services. The role involves developing and executing research strategies to uncover valuable customer insights, mentoring junior researchers, and leveraging AI for optimizing client and internal user experiences.
BankingFinancial Services
Responsibilities
Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
Lead the identification and analysis of end-to-end business processes to uncover opportunities for AI-driven optimization and automation
Propose and develop innovative AI solution concepts that address complex business challenges and align with organizational strategy
Analyze and review existing business processes to identify bottlenecks, redundancies, and inefficiencies using Six Sigma methodologies
Collect and interpret process data, map workflows, and conduct root cause analysis to pinpoint areas for improvement
Develop and recommend solutions for process transformation, automation, or other enhancements, and collaborate with stakeholders to implement changes
Qualification
Required
5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
Demonstrated expertise in mapping business processes and translating findings into actionable AI solution ideas
Proven experience in designing and implementing AI-driven analytics frameworks that enhance business decision-making and operational efficiency
Strong knowledge of Six Sigma principles and experience applying process improvement techniques (e.g., DMAIC, Lean)
Proficiency in process mapping, data analysis, and workflow optimization, with familiarity in process mapping and automation tools/technologies
Excellent problem-solving, communication, and stakeholder management skills to drive change and facilitate cross-functional collaboration
Preferred
Deep expertise in business process mapping, reengineering, and AI-driven transformation initiatives
Experience with enterprise AI platforms, data analytics tools, and process automation technologies
Strategic vision for integrating future solutions into business operations to drive innovation and competitive advantage
Degree in data science, AI, and business analytics with Six Sigma or related professional certification
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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