KNAPP · 2 months ago
Manager Site Operations
Litchfield Park, AZ
Full-time
Onsite
Mid, Senior LevelKNAPP is a global company specializing in automated solutions for logistics and supply chain management. The Manager Site Operations is responsible for leading a team to maintain and operate automated storage and retrieval systems, ensuring high levels of customer satisfaction and safety.
LogisticsSupply Chain ManagementWarehouse AutomationWarehousing
Responsibilities
Provide excellent customer service to strengthen Knapp’s reputation
Provide value that our Customer can see and understand
Gain a positive reputation by providing a rapid and effective support
Manage site budgets and associated commercial activities
Oversee tasks by developing team skill sets to ensure delivery of defined Service Level Agreements (SLA)
Oversee, as an on-site representative, all system improvements and installations
Oversee all training requirements, both technical and regulatory
Mentor, coach, teach and develop on-site staff and resources
Increase the scope and efficiency of Knapp’s support solutions
Be an effective manager focused on team development
Provide guidance to your team to work against timeframes to complete reactive repairs
Interact with the on-site and off-site management keeping them informed of local issues and successes and addressing all concerns in a professional manner
Provide ultimate accountability for the Health & Safety considerations with regard to the assigned tasks and carry out risk assessments
Provide monthly summary and detailed reports covering commercial and technical activities
Improve the service level and optimize resource utilization through adoption of industry best-practices
Manage through direct reports the provision of quality support and maintenance services of all live information systems
Plan and implement system security policy
Manage through direct reports the daily activities of all personnel
Appreciate and value cultural diversity
Promote alignment of Material Handling Equipment (MHE) maintenance objectives
Resolve any resourcing issues beyond the Resident Site Manager’s control or responsibilities
Champion internal Maintenance Team review meetings
Manage process improvements to ensure that the delivery of services increases customer satisfaction
Ensure that the Maintenance Team maintains an excellent level of customer satisfaction while providing reasonable level of commercial return
Develop and manage maintenance budgets and cost projections
Provide management of the supply chain and, in particular, ensure the cultural alignment of sub-suppliers
Provided leadership in the management of maintenance interfacing with Knapp’s nominated supplier(s) and sub-supplier(s)
Ensure that every team member fully understands the commercial implications of any decision they make
Accountable for Quality, Health, and Safety within the maintenance scope
Monitor and update the MHE risk register
Continually assess and fulfil the supplier's resource requirements
Responsible for the production and maintenance of the MHE Planned Preventative Maintenance (PPM) work schedules
Assist with the identification and monitoring of the MHE Maintenance Team’s interfaces
Liaise with the Customer’s Operations Shift Managers & supplier's First Line Managers to ensure a safe and an efficient management of the MHE scope of work
Assess and report MHE progress and attendance at the meetings
Assist the MHE Quality Assurance (QA) and HSE adviser with verifying adherence to all relevant standards and procedures
Approve revised MHE documents, drawings and correspondence prior to their issue
Manage MHE and the Maintenance Cost Plan (MCP)
Monitor progress of associated sub-suppliers
Ensure timely supply of the MHE maintenance hardware
Assist with MHE Quality, Health, and Safety within the MHE maintenance scope
Continue the MHE Health and Safety File
Accountable for the ultimate correctness and proper allocation of all spares inventory
Serve as the custodian of the site escalation and grievance procedures related to the MHE maintenance scope
Participate in work-related performance training and individual improvement programs
Perform other duties as required that are commensurate with the role
Responsible for responding to and addressing emergency calls
Qualification
Required
Authorization to work in the U.S
Passport or ability to obtain passport
Work on weekends and/or overtime as required
Professional office etiquette is required at all times
Occasional travel required
Physical requirements may include: sitting, squatting, walking, reaching out to arm's length, reaching over-head, lifting between 50-100 pounds, and reading
Benefits
Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
Company
KNAPP
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Founded in 1952
5001-10000 employees
H1B Sponsorship
KNAPP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (4)
2023 (7)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageRecent News
Global Cosmetics News
2025-10-31
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