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Landmark Theatres · 5 hours ago

Floor Staff

The Landmark at Merrick Park

Full-time

Onsite

New Grad, Entry Level

$14/hr - $14/hr

Landmark Theatres is focused on providing a diverse entertainment experience through films, music, sports, and more. The Floor Staff are responsible for delivering exceptional customer service in various roles including Box Office, Concession, Usher, or Kitchen, ensuring a pleasant experience for all guests.

FilmMedia and EntertainmentPerforming ArtsTheatre

Responsibilities

Greet and welcome each customer

Assist with movie/seat selection and answers general questions

Provide friendly and efficient service including answering questions and resolving customer concerns

Use point of sale system to accurately process transactions and payments

Answer incoming phone calls and provide general theatre information

Responsible for accuracy of cash drawer, passes, vouchers, refunds/exchanges, and inventory

Checks and updates marquee and displays

Knowledgeable of amenities associated with each film

Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)

Greet and welcome each customer

Upselling and suggestive selling concession items with each transaction

Use point of sale system to accurately process transactions and payments

Operating and maintaining all concession and kitchen equipment

Perform daily opening and closing duties in assigned areas

Receiving and putting away deliveries (stock)

Complies with city, state and federal food safety and alcohol service laws where applicable

Knowledgeable of concession products and offerings

Knowledgeable of amenities associated with each film

Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)

Greet and welcome each customer

Auditorium Announcements (greeting, promotions, and safety information)

Maintain cleanliness in lobbies, auditoriums, restrooms and back of house areas

Assist customers with locating a seat or their assigned seat

Controls theatre access by ensuring customers have the appropriate tickets and directing customers to the correct auditorium

Perform auditorium checks to monitor picture, sound quality, and temperature including disruptive behavior (talking, cell phone usage, and suspicious activity)

Reports safety and security concerns to management (trip hazards, lights outs, broken seats)

Knowledgeable of amenities associated with each film

Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)

Light Janitorial support