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Elevate ENT Partners · 2 months ago

Regional Operations Director - Broward and Palm Beach

Pembroke Pines, FL

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Elevate ENT Partners is focused on delivering operational excellence across its ENT care centers. The Regional Director of Operations will drive consistency and performance while managing multiple care centers, ensuring compliance and fostering a culture of excellence.

Health CareMedicalTraining

Responsibilities

Implement standard workflows, SOPs, and policies consistently across all assigned sites in alignment with enterprise initiatives

Monitor KPIs including visit volumes, slot utilization, conversion rates, revenue per visit, patient satisfaction, and controllable expenses

Partner with Finance to develop and manage annual regional budgets; identify cost optimization and efficiency opportunities

Ensure accurate and timely reporting of operational performance through collaboration with the Data Analytics and Decision Support team

Conduct monthly site audits for compliance, facility standards, and patient safety readiness

Recruit, train, and coach Practice Managers to ensure accountability, empowerment, and leadership readiness

Establish clear management rhythms: Daily: Site-level huddles driven by Practice Managers Weekly: Regional review meetings focused on performance metrics and issue resolution Monthly: Regional scorecard reviews with VP of Operations

Partner with HR and the VP of Operations on performance management, succession planning, and culture initiatives

Serve as primary liaison between operational leadership and physicians

Lead regular physician alignment meetings to discuss performance metrics, service opportunities, and satisfaction drivers

Collaborate with physician leaders to implement growth programs (e.g., Allergy, Audiology, Vestibular, Sleep) and address workflow barriers

Support recruitment and onboarding of new providers, ensuring smooth operational integration and acclimation to MSO standards

Lead operational rollout of new services, technologies, and acquisitions within assigned region

Partner with Business Development on due diligence, onboarding, and implementation phases of new practices

Oversee local market marketing efforts in collaboration with Marketing and Physician Relations to grow referral base and service adoption

Ensure compliance with all federal, state, and payer regulations; partner with Compliance Department for audits and follow-up

Enforce safety, facility, and quality standards through structured checklists and site visit programs

Lead remediation of audit findings and maintain readiness for internal or external inspections

Act as operational point person for rollout of MSO initiatives (e.g., new software, patient access changes, clinical integrations)

Coordinate with centralized departments (Revenue Cycle, Credentialing, IT, Procurement, etc.)

Cascade enterprise communications and ensure field readiness for new initiatives

Qualification

Multi-site healthcare managementOperational performance improvementData interpretationBudget managementCommunicationProblem-solvingRelationship buildingAdaptability