Midwest Shooting Center · 2 months ago
Full Time Customer Service Lead
Dayton, OH
Full-time
Onsite
Mid Level
$35K/yr - $40K/yrMidwest Shooting Center is a premier indoor shooting range and training facility committed to professionalism, safety, and exceptional customer experiences. As a Customer Service Lead, you will support daily membership and training operations, ensuring accuracy in accounts, scheduling, and service delivery to enhance member retention and satisfaction.
ConsumerEducationPublic SafetyTraining
Responsibilities
Manage daily account operations, including freezes, billing, renewals, and membership updates
Oversee scheduling and support for training sessions to ensure accuracy and completion
Ensure new member and client onboarding is completed correctly and with a high level of service
Track and report daily retention, delinquency, and satisfaction data to the Customer Service Manager
Resolve member and client concerns quickly and professionally, escalating complex issues when needed
Support trainers and service staff with scheduling, materials, and adherence to service standards
Qualification
Required
Organized, reliable, and detail oriented
Customer-service driven with excellent communication skills
Skilled in multitasking and managing administrative systems
Calm under pressure and proactive in solving problems
Motivated to grow into higher leadership or management roles
Benefits
Health, dental, and vision benefits.
Employee discounts on retail, training, and membership.
Opportunities for career advancement within a growing company.
Company
Midwest Shooting Center
Midwest Shooting Center is a shooting place.
Founded in 2018
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$5.92M2022-03-14Series Unknown· $2.62M
2021-06-04Seed· $1M
2020-10-15Series Unknown· $2.29M
Leadership Team
David Sabo, MBA, CPA, PMP
Chief Executive Officer & Board Member
Eric Kline
Chief Operations Officer
Recent News
2023-12-26
2023-12-26
Dayton Daily News
2023-08-19
Company data provided by crunchbase