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Goodstack · 2 months ago

Strategic Account Manager (North America)

🇺🇸 USA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Goodstack is a fast-growing startup focused on revolutionizing how the world does good through technology. As a Strategic Account Manager, you will manage and grow relationships with major enterprise clients, ensuring they receive clear value from Goodstack's offerings while driving renewals and uncovering growth opportunities.

ComplianceFinTechPaymentsSoftware

Responsibilities

Own and grow major accounts: Manage a handful of big, global clients – the kind that expect structure, attention, and results

Stay close to clients: You’ll meet them in person regularly across North America. Face time matters – it’s how real partnerships are built

Be in control of your business: Stay across every renewal, forecast accurately, and handle challenges early

Show clear impact: Run quarterly reviews that prove the value we bring – using data, results, and stories that matter to them

Work well with others: You’ll collaborate closely with Product, Solutions, and Marketing – when clients raise something, you’ll help get it fixed fast

Help us improve: We’re growing quickly. You’ll play a part in building the processes and routines that make the team better as we scale

Qualification

Account ManagementSaaS ExperienceSales MethodologiesCustomer SuccessStrategic PartnershipsClear CommunicationRelationship BuildingGrowth MindsetCollaboration Skills

Required

Experienced: A seasoned Account Manager or Senior AE with a strong record in a high-growth SaaS scale-up

Structured: Skilled in proven sales methodologies (e.g. Challenger, SPICED, MEDDPICC) and disciplined in process

Commercial: Thinks in numbers but builds relationships with empathy. Spots opportunity and knows how to expand enterprise accounts

Trusted advisor: Clients rely on you for clarity and direction – when you call, they pick up

Clear communicator: Direct, concise, and easy to follow. You simplify complex situations and don't waste words

Calm and confident: Thrives in a fast-paced environment. You stay composed, assert your view, and show respect in every interaction

Ambitious: You want to earn well, progress fast, and help build something meaningful. You bring energy and a growth mindset every day

Mobile: Willing to travel across North America every 4–6 weeks and to the UK around four times per year

Around 10 years in Account Management, Customer Success, or Strategic Partnerships for enterprise SaaS

Proven success managing and growing large, multi-stakeholder accounts

Experience in a fast-paced, high-growth environment where priorities shift and speed matters

Track record of progression and achievement – ideally two or more promotions in past roles

Based in the Central or Eastern time zone of North America

Preferred

The Impact, CSR, or philanthropy sector, and understanding of the competitive landscape

Collaboration across global or distributed teams

Helping shape or scale a CS function or playbook

Helping purpose-led organizations scale their impact

Benefits

Goodstack’s Workplace Giving

Private Health Insurance

$300 Brighten your day annual budget

$1,200 Learning & development annual budget

Goodstack library

Paid days off to volunteer for non-profit causes

Paid days to attend conferences

Paid day off on your birthday!

25 days annual leave, plus paid public holidays

Paid sick leave

Paid wellness leave

Flexible working hours

WFH budget upon joining

Ecologi Carbon Offsetting

Company

Goodstack

🌎 Goodstack is on a mission to revolutionize how the world does good by connecting companies, employees, and customers to causes through the largest purpose-driven network on the planet.

Founded in 2017

London, England, GBR

51-200 employees