Onity Group Inc. · 2 months ago
Vice President, Customer Value and Loyalty Solutions
West Palm Beach, United States
Full-time
Onsite
Mid, Senior Level
10+ years expOnity Group Inc. is seeking a Vice President, Customer Value and Loyalty Solutions, who will be responsible for developing strategies and creating a portfolio of products and loyalty programs to enhance long-term relationships with homeowners. The role involves managing partnerships, leading internal collaborations, and driving initiatives that promote customer loyalty and satisfaction.
Responsibilities
Develop, evaluate, and maintain a suite of services and products geared toward assisting homeowners, for example, home maintenance, insurance products, energy efficiency solutions, financial wellness tools
Create and manage a homeowner loyalty program that rewards positive behaviors such as on-time payments, product adoption, and referrals
Design and implement programs that integrate real estate broker partnerships with lender services, driving homeowner retention and new mortgage originations
Build and manage partnerships with third-party providers, financial technology (fintech), and property technology (proptech) companies to deliver differentiated offerings to our own customers as well as our clients’ customers
Partner with leaders within the Onity’s Marketing, Originations, Servicing, Subservicing, Product, and Finance teams to initiate and develop services and loyalty programs that increase customer satisfaction, advocacy, lifetime value, and generate measurable business impact
Provide strategic direction and thought leadership in cross-functional initiatives related to acquisition, retention, and service expansion to accelerate organizational growth
Define KPIs for retention and loyalty; track the performance of services provided to homeowners and clients; lead strategic improvements with the goal of strengthening the overall value proposition
Use data and analytics to segment customers and markets, and use data-based insights to guide strategy toward targeted growth, enhanced loyalty, and differentiated service delivery
Qualification
Required
Bachelor's degree in Business, Marketing, Finance, or related field (MBA preferred)
10+ years of experience in growth strategy, marketing, partnerships, or customer loyalty, ideally in financial services, fintech, prop tech, or consumer membership/loyalty businesses
Proven track record of driving measurable results in customer acquisition, retention, and loyalty
Demonstrated experience identifying and developing new product/service offerings, particularly ancillary or partnership based
Strong understanding of customer lifecycle management, referral programs, and loyalty program design
Experience negotiating and managing external partnerships and alliances
Analytical mindset with ability to translate insights into actionable strategies
Excellent communication, influence, and stakeholder management skills with demonstrated success in securing executive alignment
Proven ability to manage multiple, competing priorities simultaneously and ability to work in a fast-paced environment where continuous innovation is desired
History of teamwork and willingness to roll up one's sleeves to get the job done
Company
Onity Group Inc.
We are Onity. We get it done. Onity Group Inc. (NYST: ONIT) is a leading financial services company.
5001-10000 employees
H1B Sponsorship
Onity Group Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase