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CTDI · 5 days ago

Quality Manager

Charlestown, IN

Full-time

Onsite

Senior Level

5+ years exp

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers. The Quality Manager is responsible for upholding consistent production quality through the implementation and oversight of robust automated quality practices, managing quality control processes, and ensuring compliance with customer expectations and regulatory requirements.

Telecommunications

No H1B

Responsibilities

Oversee and coordinate comprehensive quality control processes spanning incoming, processes, and final testing

Create and manage production procedures and processes for optimal effectiveness and efficiency, including the creation or revision of work instructions for operational processes

Develop, implement, and evaluate quality reporting measures, providing regular updates to management on quality issues, trends, and losses

Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise

Conduct rigorous visual and physical inspections of products and materials, leveraging data analysis for strategic decision-making

Manage the quality management systems (QMS) and processes to ensure that products and services meet or exceed customer expectations and regulatory requirements

Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations

Manage quality audits to ensure adherence to customer and internal standards, facilitating continuous improvement initiatives

Directs Qualification activities related to First Article Inspections (FAI) and delivers feedback to the customer

Mentor and develop quality control personnel through coaching and professional growth opportunities

Lead the ISO/9001-2015 & TL-9000 V R6.1/R5.5 certification process, ensuring the maintenance of quality systems and acting as the primary auditor, with a focus on ISO/TL9000 registration requirements

Act as a primary liaison between customers, internal management, and quality control teams, ensuring proactive communication and issue resolution

Collaborates with Project Teams to ensure the effective operation of the Quality System, offering guidance on implementation recommendations and advising on any necessary changes

Deliver training programs to enforce compliance with quality standards and regulatory requirements, aligning with company and audit specifications

Collaborate cross-functionally to identify and mitigate quality issues, promoting continuous improvement across the organization

Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment

Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors

All other duties assigned, based on the business the warehouse supports

Qualification

Quality management experienceISO Lead Auditor CertificationTL9000ISO 9001 standardsRoot cause analysisMS Office proficiencyCustomer engagementLeadership abilitiesEffective communicationProblem-solving skillsOrganizational skills

Required

5+ years of Quality management experience, preferably in a Distribution/Warehouse center environment

ISO Lead Auditor Certification

Prior experience auditing processes, reporting deficiencies, and drafting work instructions

Strong understanding and experience in TL9000 and/or ISO 9001 Quality standards, including a thorough understanding of Total Quality Systems and/or ISO/TL 9000 registered systems

Proficient in managing a demanding workload, prioritizing tasks and consistently meeting deadlines

Advanced knowledge of electronic equipment, diagnostics, and repair, along with the ability to interpret electronic and electrical schematics as well as machine shop drawings

Lead and motivate staff by providing guidance, training, and performance feedback to foster a positive and high-performing team culture

Proficiency in conducting root cause and trend analysis reporting, coupled with experience in utilizing 5Why techniques

Effective problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement

Ability to strategically analyze complex situations and formulate a well-considered plan

Exhibits meticulous attention to detail and exceptional organizational skills, adept at prioritizing tasks and orchestrating multiple projects concurrently

Strong leadership and interpersonal abilities, demonstrating effective verbal and written communication

Capacity to engage with customers in a professional manner

Ability to create and deliver presentations

Proficiency in MS Office, report preparation and data analysis

General knowledge of OSHA Standards

All other duties assigned, based on the business the warehouse supports

Must have experience in ISO or SOC audits