Johnson Controls · 2 months ago
Product Technical Support Engineer (onsite)
New Freedom-Pennsylvania-United States of America
Full-time
Onsite
Mid Level
$80K/yr - $110K/yr
4+ years expJohnson Controls is a global leader in smart, healthy and sustainable buildings, and they are seeking a Product Technical Support Engineer. This role provides technical support to the Field Sales & Service organization and Data Center Accounts, ensuring customer satisfaction and product reliability through various support channels.
Industrial EngineeringPhysical SecuritySmart Building
Responsibilities
Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email
Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations
Processes warranty claims in a timely and consistent manner to facilitate data mining by, product, failed component, defect, and responsibility
Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced
Product Technical Support Specialist provides technical support and interacts with quality management and engineering to improve overall life cycle cost
The specialist should be able to create test plans to prove out new and or existing product equipment offerings
Maintains effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful
Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities
Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs
Ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – 'the fundamentals'; making our results widely available and easily accessible
Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences
Qualification
Required
Up to 15% must be able to travel both domestic and internationally
Bachelor's degree in Engineering or a related Technical/Scientific field required and 4+ years' experience or if no degree, 6+ years of technical experience with a knowledge of HVAC&R products
Analyze and solve complex product system problems
Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail
Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment
Benefits
Competitive salary
Paid vacation/holidays/sick time- 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one!
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company
Johnson Controls
Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.
10001+ employees
H1B Sponsorship
Johnson Controls has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (57)
2023 (80)
2022 (95)
2021 (81)
2020 (93)
Funding
Current Stage
Public CompanyTotal Funding
$1.6BKey Investors
US Department of Energy
2024-12-05Post Ipo Debt· $250M
2024-12-04Post Ipo Debt· $525.61M
2024-05-20Post Ipo Equity· $90M
Leadership Team
Joakim Weidemanis
Chief Executive Officer
Marc Vandiepenbeeck
Executive Vice President and Chief Financial Officer
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase