RealPage, Inc. · 1 day ago
Help Desk Coordinator II
United States
Full-time
Remote
Entry, Mid Level
$17.84/hr - $30.43/hr
2+ years expWhiteSky Communications is a trusted partner in delivering premium Internet and video services across various real estate sectors. They are seeking a Tier 2 Help Desk Agent to provide top-tier support, troubleshoot network issues, and ensure a seamless experience for customers.
Document ManagementPaymentsProperty ManagementPropTechSaaSSoftware
Hiring Manager
☁ John Laury ☁
Responsibilities
Address network, device (e.g., laptops, cell phones, tablets, TVs, game consoles), and equipment issues, resolving them effectively
Accurately assess whether Tier I support tickets should be dispatched or escalated to Tier III for additional assistance
Conduct remote troubleshooting for network-related problems
Identify access points and evaluate their functionality, including heartbeats and the number of users
Determine the necessity of rebooting wireless access points to resolve connection issues
Utilize MAC addresses to ascertain the connection status of devices
Resolve cable and video-related issues
Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the remote power controller
Rectify video and programming problems on Dish Smart Boxes
Handle matters escalated from property staff
Perform other duties as assigned
Qualification
Required
Possession of a High School Diploma or GED
Proficiency in network and wireless troubleshooting
More than 2 years of experience in customer service
Over 1 year of technical support experience
Strong written and oral communication skills
Exceptional telephone etiquette
Detailed documentation capabilities
Strong technical troubleshooting skills
Exceptional problem-solving abilities
A genuine passion for helping others
Effective communication skills
A desire to be an integral part of a dynamic and supportive team
Familiarity with Ruckus, Juniper, and Cambium Access Points
Experience with Zendesk or another ticketing system
Previous work experience with an Internet Service Provider (ISP)
Benefits
Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.
Company
RealPage, Inc.
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry.
5001-10000 employees
H1B Sponsorship
RealPage, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (19)
2023 (11)
2022 (11)
2021 (17)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$105.04MKey Investors
Camden PartnersApax Partners
2022-01-13Post Ipo Equity· $18.64M
2020-12-21Acquired
2011-09-15Post Ipo Equity· $6.87M
Leadership Team
Dirk Wakeham
Chief Executive Officer
Steve Winn
Chairman of the Board, President & CEO
Recent News
2025-12-25
2025-12-25
2025-12-24
Company data provided by crunchbase