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UMOS, Inc. · 2 months ago

Quality Assurance Specialist - W-2 Program

Milwaukee, WI

Full-time

Onsite

Entry Level

$18/hr - $23/hr

2+ years exp

UMOS, Inc. is a mission-driven organization dedicated to making a positive difference across various communities. They are seeking a Quality Assurance Specialist to assist with the implementation of quality assurance practices, monitor program compliance, and develop training for staff.

Health CareNon ProfitService Industry

Responsibilities

Assist with the implementation of quality assurance practices designed to monitor program compliance, performance outcomes, integrity, and accurate benefit issuance

Maintain knowledge and proficiency of CWW, WWP, ECF, BRITS, KIDS, WISA, and WEBI functions, data analysis and reporting, and W-2 and Related Programs policy

Assist with the development of written policy and procedures related to all aspects of W-2 and Related Programs

Assist with developing and facilitating training to staff

Serve as and/or provide back-up to Security Officer for state systems

Prepare data-driven reports and develop tools to assist program staff in complying with W-2 and Related Programs policy and improving program integrity; assist with monitoring and compliance of W-2 work participation rate

Serve as liaison for all fraud related activities, including tracking fraud investigations and intentional program violations (IPV), resolution of discrepancies, and entry of overpayments into the Benefit Recovery Subsystem

Testify at court/administrative hearings regarding investigations, IPVs, and overpayments

Assist with monitoring IEVS/Data Exchange matches, ECF eligibility audits, appropriate case closures, appropriate program eligibility, Federal Clock Ticks, W-2 extensions, TANF work participation rate, case management, and other areas

Perform QA/improvement monitoring of staff, identify deficiencies, and provide recommendations on corrective action plans (CAP)

Prepare daily, weekly, monthly and quarterly reports for monitoring program compliance, analyzing trends, and providing instruction for correcting case errors

Attend meetings, conferences and workshops, trainings, and perform special projects and other related duties as assigned

Qualification

Data systems experienceMicrosoft 365W-2 programs knowledgeData analysisFEP certificationWritten communicationOral communicationOrganizational skillsTime management

Required

High School diploma or equivalent supplemented by two years of post-secondary coursework

Minimum of two years of experience working with data systems

Demonstrated working knowledge of and experience using computer programs such as Microsoft 365, including Word, Excel, Outlook, etc., and experience with state database systems, (e.g., CWW, WWP, ECF, BRITS, WEBI and KIDS)

Able to enter data quickly with high level of accuracy within established/required timeframes

Ability to utilize computer technology to manage and filter data, maintain accurate records and generate reports pertinent to W-2 and Related Programs for analyzing program performance and service delivery

Demonstrated experience with, and knowledge of, W-2 and Income Maintenance programs and strong ability to analyze complicated data related to such programs

Experience analyzing systems, identifying systematic weaknesses, recommending quality improvement strategies, and recommending concrete solutions to enhance service delivery and agency performance

Strong written and oral communication skills with demonstrated ability to interact with individuals from diverse socio-economic backgrounds and colleagues from all levels of the organization

Demonstrated strong organizational and time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment, and successfully execute multiple projects at one time

Valid driver's license, reliable transportation and insurance and able to travel and work irregular hours

Preferred

Active FEP certification preferred

Benefits

Paid time off that will increase over your years of service

15 paid holidays annually

A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment

The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses

A variety of support services to promote well-being through the employee assistance program

Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

Company

UMOS, Inc.

UMOS is a non-profit advocacy organization that provides programs and services which improve the employment, education, health, and housing of under-served populations.

Founded in 1965

Milwaukee, Wisconsin, USA

501-1000 employees