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TOCA Football · 2 months ago

Lead Customer Service Associate

Farmington, MI

Part-time

Hybrid

Mid, Senior Level

$15/hr - $17/hr

TOCA Football is dedicated to creating an amazing experience for its guests through the power of sport. The Lead Customer Service Associate will own the guest experience, guide teammates, and ensure smooth operations at the soccer center while fostering a positive environment.

RecreationSoccerSports

Responsibilities

Greet guests like they’re VIPs (because they are!)

Answer questions, solve problems, and spread good vibes (you lead the front desk experience!)

Handle feedback with care and confidence

Run the shift like a mini-manager

Delegate tasks, coach teammates, and bring the hype

Train new comers and level-up current teammates

Keep the center clean, stocked, and flowin'

Handle check-ins, reservations, and event logistics

Crush your open/close checklist daily

Work concessions as needed (locations with food and beverage)

Fix guest issues fast and with finesse

Know when to escalate, and come with solutions

Share updates, feedback, and squad goals

Keep leadership and teammates in sync

Handle waivers, payments, and light reporting

Model our service commitment standards by being professional, welcoming, aware, outgoing and proud

Partner with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center

Qualification

Guest experience managementLeadership experienceTech confidenceProblem solvingTeam coachingFood handlers cardCommunicationFlexibility

Required

Leadership experience or natural 'take charge' energy

A passion for people + a cool head under pressure

Tech confidence (Google Suite, scheduling tools, etc.)

Flexibility to work nights/weekends (that's our peak time!)

Ability to lift 30+ lbs and be on your feet for long shifts

Food handlers card for our centers that require them

Benefits

Competitive Pay and On-Demand Pay

Part-Time, Flexibility

Career Growth & Development

Employee Assistance Program

Active & Fit Membership

Benefits Hub Discount Marketplace

4 TOCA Training Sessions

50% Off Classes

Free Pick/League Play

1 Free Birthday Party

Food and Beverage Discount

2 Free Packages to share with your squad

Company

TOCA Football

TOCA is a soccer technology company that aims to disrupt and elevate the soccer experience through user-centered technology.

Founded in 2016

Costa Mesa, California, USA

501-1000 employees

http://tocafootball.com

Funding

Current Stage

Late Stage

Total Funding

$283.03M

Key Investors

JP MorganLeah Cathrine WilliamsonHarry Kane

2026-01-14Undisclosed· $3.06M

2025-05-20Undisclosed· $15M

2025-05-20Debt Financing· $20M

Leadership Team

Yoshi Maruyama

Chief Executive Officer & Board Director

Eddie Lewis

Founder/President

Recent News

Sports Business Journal

Sports Business Daily: Executive Transactions - October 23, 2025

2025-10-24

PR Newswire

TOCA Football Appoints Emelie Tirre to Board of Directors

2025-10-23

Sports Business Journal

Batbox first U.S. location opening this month

2025-10-09

Company data provided by crunchbase