Farmers Insurance Federal Credit Union ยท 2 months ago
Home Equity DNA Loan Servicing/Processor
United States
Full-time
Remote
Entry Level
$25/hr - $30/hr
1+ years expFarmers Insurance Federal Credit Union is seeking a Home Equity Servicing Technician & Loan Processor to provide operational and administrative support in the servicing and processing of Home Equity Loans and Lines of Credit. The role involves maintaining loan records, assisting with loan funding, payments, and ensuring compliance with regulatory requirements.
BankingFinanceFinancial ServicesOnline Portals
Responsibilities
Support the processing and maintenance of Home Equity Loans and Lines of Credit within the Fiserv DNA core system, ensuring data accuracy and adherence to policies
Prepare and process routine funding, payment, and payoff transactions, including issuing payoff statements and tracking reconveyances
Review and maintain collateral documentation (e.g., Deeds, Mortgages, hazard and flood insurance) to ensure records are complete and compliant
Respond to basic borrower inquiries regarding account information, payments, or loan terms
Assist with the preparation and delivery of initial disclosures and Change of Circumstances (COCs) under the direction of the Senior Processor and in accordance with RESPA and TRID requirements
Escalate complex or unusual loan servicing issues to the Senior Processor or management for resolution
Enter, update, and verify loan data in Fiserv DNA and related systems to ensure accuracy and consistency
Support periodic testing and validation of system updates or enhancements as directed by the Senior Processor or system administrators
Maintain proper electronic filing and document storage in compliance with internal standards
Identify minor system discrepancies or data issues and report them to the Senior Processor or IT support for resolution
Follow established procedures to ensure compliance with applicable lending regulations and internal policies
Maintain accurate documentation for insurance, collateral, and loan servicing activities
Support audit requests and internal quality reviews by providing required documentation and reports
Adhere to all Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and NCUA guidelines
Collaborate with the Senior Home Equity Loan Processor & Systems Technician, Loan Officers, and Underwriters to ensure timely loan processing and servicing
Manage and distribute incoming mail, faxes, and deliveries, ensuring prompt scanning and filing into loan files
Provide general administrative and operational support to the lending team as needed
Participate in cross-training and ongoing learning to develop greater proficiency in loan processing and system functionality
Complete all required training and certifications within established deadlines
Perform other duties as assigned
Qualification
Required
Minimum 1-3 years of experience in Home Equity or real estate loan servicing or processing
Experience using Fiserv, DNA, or similar core banking systems
Strong knowledge of loan documentation, collateral management, and regulatory compliance
Strong attention to detail, organization, and accuracy
Effective communication and customer service skills
Ability to prioritize tasks and follow established workflows with minimal supervision
Proficiency in Microsoft Office Products (Word, Excel, Outlook)
Reliable attendance and commitment to meeting deadlines
Preferred
Experience with MeridianLink and Doc Magic a plus
Company
Farmers Insurance Federal Credit Union
We offer everyone leading U.S. rates, big bank capabilities, and neighborhood service! Join the #FIGFCUFamily today.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Katherine Chicas
Chief Operating Officer
Brian Leonard
Chief Lending Officer
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