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META Solutions (Metropolitan Educational Technology Association) · 2 months ago

State Software Fiscal Support Specialist

Marion, OH

Full-time

Onsite

Entry, Mid Level

1+ years exp

META Solutions is a consortium focused on educational technology services, and they are seeking a State Software Fiscal Support Specialist to support their fiscal services software. The role involves providing client support, troubleshooting user issues, and overseeing state reporting for district information.

EducationInformation TechnologyProfessional ServicesSoftware

Responsibilities

Maintain an in-depth understanding of the state software system

Provide professional and reliable customer support for all clients

Utilize software to track and accurately respond to client inquiries

Provide user support; troubleshoot district issues; provide accurate solutions and answers to district inquiries by phone, email, or face-to-face consultation

Attend trainings and disseminate software information to district users and clients of META

Create training materials, step sheets, and documentation to assist users with frequently asked questions

Prepare and host training seminars, classes, and other opportunities for district users to receive professional development as assigned

Perform any and all other related duties as assigned

Qualification

Fiscal Services softwareCustomer serviceMicrosoft OfficeProject management applicationsDatabasesSpreadsheetsMultitaskingCommunication skillsTeamwork

Required

1- 5 years of experience in nonprofit or school district financial offices

Evidence of a high-level of computer application related skills including use of Microsoft Office; skill in using project management applications a plus

Skill, knowledge and application of high-level computer skills including databases and spreadsheets, as well as some technical understanding of software

Strong customer service and communication skills

Ability to handle software user inquiries effectively

Ability to take direction from several staff members and prioritize tasks fairly and efficiently

Ability to collaborate and communicate with various stakeholder groups

Ability to work in a team setting

Ability to multitask and execute duties according to deadlines and with accuracy

Maintain compliance with FBI/BCI background check requirements

Preferred

Associate's degree in finance, accounting, business administration or a related field preferred

Company

META Solutions (Metropolitan Educational Technology Association)

We strive for nothing less than realizing the full potential of education; providing effective, data-driven solutions designed to support a new era of innovation, growth and life-long learners.

Founded in 2015

Marion, Ohio, USA

201-500 employees