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Georgia Farm Bureau · 2 months ago

IT Training Specialist I

Macon, GA

Full-time

Onsite

Entry Level

2+ years exp

Georgia Farm Bureau is seeking an IT Training Specialist I to assist in analyzing business problems and designing custom training courses for their internal clients. The role involves conducting training classes, writing user documentation, and maintaining technical expertise in software applications used by the organization.

AgricultureFarmingInsuranceLife Insurance

Responsibilities

Aid in analyzing business problems in cooperation with the production and support departments to determine if training is required

Assist with designing custom courses to meet the technology needs of our internal clients using a variety of delivery methods based on requirements and specifications provided by management. (Instructor Led, ELearning, Documentation, Presentations, Webinars, etc)

Assist in the planning and implementation of custom and off-the-shelf software as it relates to user education

Conduct training classes for Home Office personnel, personnel located in the County Offices (agents, CSRs, County Secretaries) as well as our remote users (Field U/W, DSMs, etc)

Write user documentation and job aids in order to provide self-directed application assistance

Maintain a high-level of technical expertise of software applications used by our user community

The Training Specialist I must be able to independently learn application software quickly in order to develop a training objectives and goals for adult learners with varied skill levels

Remain current on technology and procedures

Continued growth in insurance industry knowledge

Assist with the administration to the company LMS

Ability to backup Support Desk personnel on specific applications when needed

Some day and overnight travel may be required

Must have and maintain a valid Georgia driver's license and maintain a driving record that complies with the Underwriting guides for the Mutual Insurance Company

Qualification

Training CertificationLearning Management SystemsTechnical DocumentationMicrosoft Office Pro SuiteContent Authoring SoftwareClassroom TrainingAudio/Photo Editing SoftwareGraphic Screen CapturingRemote Assistance SoftwareCase Management SystemsPolicy Management SystemsBilling/Receipting SystemsImaging SystemPC OS KnowledgeHardware KnowledgeTechnical Writing

Required

A bachelor's degree and 2 years experience providing training to users in an information technology environment or 5 years equivalent experience training users in an information technology environment

Extensive knowledge of Windows 7 and above OS

Microsoft Office products

Experience writing technical documentation required

Excellent technical and business writing skills required

Occasional day and overnight travel required

Must possess PC operating system and application usage skills

Ability to setup/troubleshoot remote training classrooms

Knowledge of connectivity, switches, routers (wireless & wired) laptop configurations

PC OS, peripherals (speakers, microphones, printers, scanners, etc.)

Must have and maintain a valid Georgia driver's license and maintain a driving record that complies with the Underwriting guides for the Mutual Insurance Company