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Runpod · 13 hours ago

Account Manager

United States

Full-time

Remote

Entry, Mid Level

$130K/yr - $250K/yr

2+ years exp

Runpod is pioneering the future of AI and machine learning, offering cutting-edge cloud infrastructure for full-stack AI applications. As an Account Manager, you will nurture and grow relationships with existing customers, focusing on retention and expansion while ensuring they maximize the value from the AI infrastructure platform.

Artificial Intelligence (AI)Cloud InfrastructureGPU

No H1B

Responsibilities

Serve as the main point of contact for a portfolio of existing accounts

Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene

Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans)

Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings

Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers

Build account plans, forecasts, and growth strategies for each client

Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership

Handle contract renewals, negotiation, and escalations

Maintain accurate data in CRM (deal pipeline, account notes, forecasts)

Occasionally assist in onboarding or transitions of new clients within your portfolio

Periodic travel to visit top customers or represent Runpod at key industry events

Qualification

Account managementCustomer successTechnical acumenCRM proficiencyData analysisRelationship managementStakeholder managementBackground checkCloud familiarityAI/ML familiarityGPU infrastructure familiarityCommunication skillsPresentation skillsSelf-starterNegotiation skillsProblem-solvingTeam collaboration

Required

2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure)

Strong technical acumen with the confidence to engage both developers and executives

Strong relationship skills; ability to manage multiple stakeholders (technical and business)

Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention

Comfortable analyzing usage data, spotting trends, and making recommendations based on that

Excellent communication (verbal and written) and presentation skills

Proficiency with CRM, analytics tools, and Slack-like collaboration platforms

Self-starter and ability to take ownership of accounts end-to-end

Successful completion of a background check

Preferred

familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling

Benefits

Meaningful equity in a fast-growing AI infra company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside.

Generous medical, dental & vision plans — we cover 100% for all employees and partial for dependents.

Flexible PTO- take the time you need to recharge

$1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace