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Penn Medicine, University of Pennsylvania Health System · 2 months ago

Phlebotomy and Customer Service Specialist Ephrata Outpatient Labs (Part Time/Day Shift)

Ephrata, PA

Part-time

Onsite

Entry Level

1+ years exp

Penn Medicine is dedicated to providing the highest level of care to patients and conducting innovative research. The Phlebotomy and Customer Service Specialist is responsible for patient scheduling, registration, and performing phlebotomy and other clinical tasks in an outpatient lab setting.

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Responsibilities

Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services

Capable of coordinating and communicating effectively during increased volumes or with complex patients

This position requires clinical skills in the following functional areas: phlebotomy, EKG, holter monitors, point-of-care testing and specimen collection

Maintains required competency skills

Performs venipuncture and capillary specimen collection in an ambulatory setting

Validates patient identity, specimen integrity and maintains working knowledge of specimen requirements and all clinical protocols

Documents all stages of specimen collection in required computer systems including investigating and processing orders, 'receiving' specimens, canceling tests, running collection lists and producing and using reconciliation reports

Maintains clinical skills necessary to perform duty job

Completes cleaning tasks utilizing regulatory standards

Performs maintenance and or inventory of equipment and supplies according to unit department standards

Performs complete and accurate patient registration including but not limited to walk in, check-in, and or scheduled appointments

Demonstrates ability to successfully adapt and perform during times of high volumes and or high patient acuity

Demonstrates skill to service both inpatient and outpatient, if necessary

Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services

Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls

Verifies patient, guarantor, coverage and hospital account information

Performs required referral authorization processes and enters orders for applicable tests

Understands insurance company coverage and referral authorization requirements of payors

Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses

Prepares and or releases records or orders in the e-Health record

Scans all necessary documents into appropriate medical record

Completes assigned patient scheduling and registration work queues according to performance standards

Ability to resolve work queue issues and missing registration items via electronic medical record

Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc

Understands and supports Point of Service Collections

Performs all necessary functions needed to collect patient financial obligations

Additional clinical procedures including but not limited to: EKG, holter monitors, 24 hr Blood pressure or vital signs

Other duties as assigned

Qualification

PhlebotomyEKGInsurance verificationElectronic Medical RecordCustomer serviceClerical skillsBasic keyboardingCommunication skills

Required

High school diploma or equivalent

Completion of educational requirements additional formal education training; maximum supervision for initial competency; yearly competency evaluation and training

CPR Certification - American Heart Association AHA Basic Life Support, formerly Healthcare Provider AHA Heart Saver courses for CPR are not accepted required within 30 days of hire

One 1 year of clerical, customer service, or administrative support experience in a highly customer-oriented organization

One 1 year experience with basic keyboarding, personal computer use, and other office setting equipment

Preferred

Previous phlebotomy or registration experience. Training will be provided upon hire

One 1 year of Epic or equivalent Electronic Medical Record experience

Benefits

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees