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MUSC Health · 2 months ago

Director of Clinical Operations, H&V ICCE

Charleston, SC

Full-time

Onsite

Director/Executive

10+ years exp

MUSC Health is seeking a Senior Director for their Clinical Operations department. This role involves managing professional and support staff, directing major operational projects, and collaborating with leadership to enhance clinical workflows and improve quality outcomes across the health system.

Health CareHospitalMedical

Responsibilities

Manages two or more professional and support staff including subordinate managers

Directs the analysis, planning, implementation, and expenditures and budget tracking of major operational projects or initiatives

Provides recommendations to the leaders throughout the organization

Leads in developing strategies and implementation plans to improve and standardize all aspects of operations

Collaborates with leaders to establish operating procedures, enhance clinical and non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings

Establishes department policies and procedures

This role will serve as the primary liaison for the department

Manages and influences relationships with senior management team, administrators, functional area managers and staff to achieve best in practice performance and business results

CTM training and care pathways planning as hospitals develop new clinical programs (eg, Florence CT Surg + Structural, Midlands LVAD + ECMO)

Optimize interhospital transfer process and support referring physicians during transfer process

Develop/improve clinical care pathways and order sets across system that align with best practices, workflow realities (eg, cardiac surgery ERAS program)

Collaborate with nursing leaders and integrate ambulatory, procedural, IP and OP follow up care to enhance patient access, patient experience and throughput process

Epic Cupid rollout: workflow design and training

Partner w/ QSM for quality forum scaling and follow up execution (SHIELD, QAPI, Vizient/Registry intelligence)

Optimize echo staffing, productivity, and performance across system, including integration of Claude Smith school in Columbia

Develop system-wide CTM training, recognition, and support system by role (sonographers, nursing, perfusion, etc.)

Optimize like policies across MUSC Health in H&V spaces

Develop capacity management process with ATC, Bed Management, MDs, and IP nursing (LOS Outlier review, Transfer prioritization, Discharge orders before 11a, back transfers)

Ad hoc support for CHS and RHN leaders in IP units, procedural areas, non-invasive diagnostics, and across clinical care continuum

Qualification

Clinical Operations ManagementQuality ImprovementClinical Pathways DevelopmentBudget ManagementEpic Cupid ProficiencyLeadershipCollaborationCommunicationProblem Solving

Required

Bachelor's Degree or Equivalent Work Experience

10 years progressive work experience

5 years management experience

State licensure and/or professional certification requirement/s dependent on position

Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required

Company

MUSC Health

MUSC Health provides health-care services through its patient- and family-centered care, education, research, and various partnerships. It is a sub-organization of Medical University of South Carolina.

Founded in 1824

Charleston, South Carolina, USA

10001+ employees