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Blizzard Entertainment · 2 months ago

Senior User Researcher, Overwatch | Irvine, CA

Irvine, CA

Full-time

Hybrid

Senior Level

$93K/yr - $172K/yr

5+ years exp

Blizzard Entertainment is a premier developer and publisher of entertainment experiences, known for iconic video game universes. They are seeking a passionate and experienced Senior User Researcher to oversee user research for Overwatch, helping to turn data into compelling stories and improve player experiences.

MMO GamesSoftwareVideo Games

H1B Sponsor Likely

Responsibilities

Lead user research efforts for Overwatch, managing the full research pipeline including study scoping, design, execution, analysis, and reporting

Own the research roadmap for Overwatch, aligning long-term research plans with development milestones and production goals

Serve as the primary research point of contact for the Overwatch development team, building strong, trust-based relationships with stakeholders across disciplines

Deliver timely, actionable insights that shape design and development decisions throughout the product lifecycle

Tailor research deliverables to product and business needs, advocating for players at every stage of development

Support junior researchers by overseeing study design, reviewing plans and reports, and ensuring overall quality and consistency

Manage the intake and triage of research requests from the Overwatch team, aligning efforts with studio priorities and capacity

Mentor peers and contribute to the growth and quality of the research discipline at Blizzard

Qualification

User researchData analysisSurvey designQualitative studiesQuantitative studiesCommunication skillsOrganizational skillsPassion for gamingFPS/TPSData visualizationScripting languagesMentoringAdaptabilityTeam collaboration

Required

Graduate degree in psychology, human-computer interaction, human factors, or related field, or comparable working experience

Minimum 5 years' experience conducting user research in video games or interactive media

Experience owning research for a shipped game or major product

Excellent written and verbal communication skills

Strong organizational and analytical abilities

Proven ability to turn research findings into actionable product improvements

Adaptable self-starter with a passion for user testing and games

Experience with FPS/TPS games or deep familiarity with Overwatch

Skilled in designing and running qualitative and quantitative studies

Proficient in survey design, statistics, and data visualization

Able to select and adapt research methods for complex product needs

Experience synthesizing data to inform product direction

Preferred

Experience mentoring or coaching other researchers

Experience working in a live service game environment

Experience conducting research across multiple platforms (console, PC, mobile)

Familiarity with data tools and scripting languages such as SQL, Python, or R

Benefits

Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance

401(k) with Company match, tuition reimbursement, charitable donation matching

Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave

Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others

If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance

Company

Blizzard Entertainment

Glassdoor3.5

Blizzard Entertainment develops and publishes gaming software and computer games such as World of Warcraft, Hearthstone and StarCraft.

Founded in 1991

Irvine, California, USA

1001-5000 employees

http://blizzard.com

H1B Sponsorship

Blizzard Entertainment has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (60)

2024 (58)

2023 (46)

2022 (51)

2021 (38)

2020 (41)