Thunder · 1 day ago
Senior Client Director - Amazon Connect
United States
Full-time
Remote
Mid, Senior Level
$128K/yr - $165K/yr
4+ years expThunder is thrilled to continue expanding our strategic partnership with AWS, and they’re looking for a dynamic Senior Client Director to join their team. In this high-impact role, you will leverage expertise in Amazon Connect and Salesforce solutions to drive Contact Center as a Service (CCaaS) innovation and deliver transformative value to clients.
Business IntelligenceConsultingManagement Consulting
Responsibilities
Sell Thunder’s best-in-class Amazon Connect multi-cloud implementation and managed services offerings
Hit and exceed expected Sales metrics, to include conducting at least four meaningful meetings a day
Partner with clients within varying verticals, serving as a trusted advisor, creating and executing tailored business plans for a consistent sales engagement process
Interact strategically with the sales teams at Amazon and their partners to establish new business relationships
Develop account strategy according to Thunder Sales Playbook, in partnership with practice leaders
Target, nurture, and grow key/buyer influencer relationships
Execute successful delivery hand-off by onboarding consultants thoroughly at the start of new projects
Ensure quality and client satisfaction via high-value touchpoints throughout projects
Partner consistently with Thunder Delivery leaders for successful sales outcomes
Update key activities in Salesforce CRM daily and keep pipeline deals accurately updated per the Thunder Sales playbook
Qualification
Required
4-5+ years' experience selling products and services into Contact Centers and/or selling services into the Amazon ecosystem, with a strong reputation with Amazon stakeholders and teams
In-depth knowledge of Amazon Connect platform capabilities
Experience in driving Contact Center as a Service (CCaaS) transformations
Consultative selling approach with the ability to position Amazon Connect value drivers to business and technical stakeholders
Understanding of Generative AI concepts used to optimize Agent and Customer experience via smart IVR, chatbots, assistants, etc
Best-in-class communication and strategic presentation skills (ex., deck creation, thought leadership)
Winning record of overachievement on sales goals and accountability to metrics
Appetite for learning new skills and developing new knowledge sets
Bachelor's Degree preferred
Proficient with technology + productivity tools
Current Thunder Sales tech stack: Salesforce CRM, Gong, Asana, Certinia (PSA)
Preferred
Amazon Connect Certification(s)
Sales Methodology training/certification
Company
Thunder
Thunder is a management consulting company that unlocks business value with intelligent frameworks and solutions.
51-200 employees
H1B Sponsorship
Thunder has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$25.79MKey Investors
Washington Harbour PartnersRecognize PartnersSalesforce Ventures
2024-12-17Series Unknown
2024-12-10Undisclosed· $7.79M
2023-08-08Series A· $16M
Leadership Team
Anthony Castro
COO/CFO
Jordan Spillers
Talent Partner
Recent News
Thunder Consulting, Inc.
2025-12-05
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