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Tyto Athene, LLC · 2 months ago

Desktop Support Technician Level III

Warner Robins, GA

Full-time

Onsite

Senior Level

$27/hr - $30/hr

5+ years exp

Tyto Athene is a trusted leader in IT services and solutions, and they are seeking a Desktop Support Technician Level III to join their team. The role involves overseeing a team, providing end-user support, and maintaining technical skills to ensure effective IT service delivery.

Information Technology

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Oversees the productivity of 10 Command Focal Point (CFP) personnel

Provides support to end-users for PC, server, mainframe applications, and hardware

Performs configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals

May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem

Simulates or recreates user problems to resolve operating difficulties

Recommends systems modifications to reduce user problems

Maintains currency and highest level of technical skill in field of expertise

Qualification

Desktop support experienceCompTIA IAT Level IINetwork modernization experienceInstallationDiagnosticsSupportivenessClear communicationTime managementFlexibility