Live! Casino & Hotel Philadelphia ยท 2 months ago
Poker Room Host (PT) - Philadelphia
Philadelphia, PA
Full-time
Onsite
New Grad, Entry LevelLive! Casino & Hotel Philadelphia is a vibrant gaming establishment seeking a Poker Room Host to enhance the guest experience. The role involves managing poker game traffic, registering players, and ensuring exemplary customer service while assisting with food orders and maintaining a clean environment.
Gambling & Casinos
Responsibilities
Providing exemplary guest service with a professional and welcoming demeanor
Ensuring guests receive a favorable gaming experience by applying the 10/5 Rule, addressing the guests by name, using open palms to direct and use a friendly departing statement
Registering players using the computer poker software
Seating of players while maintaining proper balance of games
Answering telephone inquiries accurately and politely. Taking phone reservations
Assisting Supervisors with the registration of weekly and daily poker tournaments including entry fees, cash receipts, table assignments, and the payout of winners
Assisting Supervisors with comps, promoting and making Live! Rewards cards for guests, and promotions upon request
Expediting food orders and complete delivery of orders correctly to guests
Handling and assisting guests with safety deposit boxes upon request
Ensuring the safety and security of internal and external guests by notifying management of any suspicious or unusual activities
Attending training and meetings when required
Living the Live! 5 Standards on a daily basis
Maintaining the cleanliness of the Poker Room
Maintaining an attractive appearance and model an appealing brand image
Qualification
Required
Exemplary guest service
Basic knowledge of poker
Basic computer skills
Excellent verbal and written communication skills
Ability to speak clearly, listen, and follow instructions
Eye hand coordination
Ability to maintain a positive attitude and high level of energy while working under pressure in a fast-paced environment
Ability to multi-task varies and perform assigned job duties in an interruptive environment
Ability to make change from sales. Complete, perform and understand basic mathematical functions in a timely manner
Ability and dexterity to handle chips and currency
Ability to maintain interpersonal working relationships among all personnel
Knowledge of sanitation and health department regulations
Complete knowledge of all facilities, events, and promotions available to guests on property
Knowledge of company policy and procedures, internal controls, and Title 31
Must be able to comply with all state gaming regulations, which may include obtaining a license
Must be able to continuously stand and or continuously walk more than (90%) of shift which may include stairs
Must be able to perform physical activities that requires repetitive lifting, bending and stooping
Preferred
Education A high school diploma or GED equivalent is preferred
Benefits
Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
Generous retirement savings options are available.
Free uniforms
Free parking
Discounted meals
Service and Attendance bonuses
Tuition reimbursement
Discounts on hotels, theme parks, travel, and more!
Company
Live! Casino & Hotel Philadelphia
About Live! Casino & Hotel Philadelphia Voted Best Overall Gaming Resort in Pennsylvania by Casino Player Magazine, Live! Casino & Hotel Philadelphia has transformed the South Philadelphia Stadium District into a nationally unrivaled one-stop destination to enjoy the fast-paced action of four major professional sports teams, memorable entertainment, premier dining, well-appointed hotel accommodations and world-class gaming.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kyara Broady
Human Resources Business Partner Coordinator
Malcolm Newton, MBA
Senior Human Resources Business Partner
Company data provided by crunchbase