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Community Bank, N.A. · 2 months ago

Mortgage Loan Consultant

Rochester, NY

Full-time

Hybrid

Mid Level

$19.23/hr - $19.23/hr

3+ years exp

Community Bank, N.A. is dedicated to providing high-quality financial services and products. The Mortgage Loan Consultant is responsible for originating mortgage loans, delivering exceptional customer service, and building relationships with referral sources to grow the mortgage business.

BankingFinancial ServicesPersonal FinanceWealth Management

Responsibilities

Grow Your Pipeline - Proactively generate mortgage loan opportunities through networking, outreach, and a structured sales approach targeting realtors, builders, financial planners, and other referral sources

Close More Deals - Identify customer needs through a formal consultative process, present tailored mortgage solutions, and guide clients through the loan process from application to closing

Be the Go-To Expert - Educate customers on loan programs, underwriting guidelines, and market trends while ensuring compliance with regulatory policies

Deliver White-Glove Service - Conduct personalized consultations, either in-office or at convenient locations, to ensure a seamless borrowing experience

Maximize Cross-Selling Opportunities - Expand relationships by referring clients to other banking services, including deposit accounts, business banking, insurance, and wealth management

Own the Loan Process - Oversee the loan application lifecycle, coordinating with underwriting, processing, and closing teams to ensure timely funding

Stay Ahead of the Market - Keep informed of industry trends, local market conditions, and regulatory updates to position yourself as a trusted mortgage advisor

Make an Impact - Represent the bank at local business and community events, delivering exceptional value and building brand awareness

Drive Compliance & Excellence - Maintain full compliance with federal and state mortgage regulations while upholding the highest standards of professional ethics

Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Perform other related duties as assigned or directed

Cooperate with other members of department to achieve department goals

Cooperate with employees of other departments to provide quality service, solve problems and achieve bank goals

Qualification

Mortgage products knowledgeSales experienceNMLS registrationCRM systems proficiencyRelationship-building skillsExcellenceHumilityCommunication skillsTeamworkIntegrity

Required

High School Diploma or GED required

Valid driver license

All applicants must be 18 years of age or older

Proven sales experience with a drive to exceed goals and a passion for helping clients understand the value of working with you

Strong relationship-building skills and the ability to generate referrals and new business opportunities

An understanding of mortgage products, underwriting guidelines, and regulatory requirements

Proficiency in mortgage software, CRM systems, and strong verbal/written communication abilities

An Associate degree (or equivalent experience), specialized banking/lending training, and active NMLS registration under The SAFE Act

Willingness to embrace and share new ideas and different perspectives that enhance personal growth and success while participating in ongoing sales coaching and mentorship

Must be able to consistently demonstrate the Company's core values: Integrity, Excellence, Teamwork, and Humility

3+ years of experience in a professional sales environment in financial services normally required

This position requires National Mortgage Licensing System (“NMLS”) registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act)