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First Horizon Bank · 4 hours ago

FHNF CLIENT SERVICES ANALYST

Memphis, TN

Full-time

Onsite

Entry Level

2+ years exp

First Horizon Bank is a leading regional financial services company headquartered in Memphis, Tennessee. They are seeking a Client Services Analyst responsible for providing first and second level technical support for FHN Financial employees, ensuring a highly available and responsive systems environment.

BankingFinanceFinancial ServicesRisk Management

H1B Sponsor Likely

Responsibilities

Providing first and second level technical support for FHN Financial employees

Assistance and problem resolution with desktop systems and applications

File access, password lockouts and resets

File restorations from backup

Security issues, permissions, e-mail issues

Network connectivity, internet issues, printer issues

Workstation support and mobile wireless device support

Participate in IT projects, equipment and client moves and changes

Application rollout, security-focused projects

Equipment build and deployment

Conduct training sessions for FHNF employees

Occasional after-hours project work and routine on-call support

Qualification

Technical supportWindows applicationsNetworking knowledgePowerShellVirus protectionCustomer serviceTeam playerCommunication skillsOrganizational skills

Required

A bachelor's degree in computer science, information systems, or other qualifying discipline is preferred

Two years of experience in IT with demonstrated success in client-level problem resolution and working with customers is required

Strong team player

Excellent written and oral communication skills with the ability to communicate with all levels of personnel

Commitment to customer service is required

Ability to lift 50-pound equipment and to position self to move technology as required

Demonstrated capability of working well under pressure

Ability to organize and prioritize tasks to handle multiple projects simultaneously

Ability to work independently or as a part of a team under general supervision

Thrive in a high-energy, closely-knit, professional team environment with a commitment to the organization and delivering excellence for the firm

Benefits

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Company

First Horizon Bank

Glassdoor3.6

First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.

Founded in 1864

Raleigh, North Carolina, USA

5001-10000 employees

https://www.firsthorizon.com/pmc

H1B Sponsorship

First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (31)

2023 (15)

2022 (17)

2021 (19)

2020 (16)