PerfectServe · 1 month ago
Software Implementation Consultant - US Remote
United States
Full-time
Remote
Entry Level
$70K/yr - $75K/yr
1+ years expPerfectServe is a company focused on enhancing healthcare communication and collaboration. They are seeking a Software Implementation Consultant to improve client onboarding and support, ensuring that clients maximize the value of their scheduling solutions while building strong relationships with users.
Health CareHospitalMedicalMobile
Responsibilities
Develop and maintain product expertise and a deep understanding of our clients and their workflows
Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows
Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps
Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices
Identify, develop, and share best practices that enable clients to achieve their business goals and objectives
Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization
Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs
Qualification
Required
Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients
Troubleshooting, analytical, and problem solving skills
Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships
Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change
Strong work ethic
1+ years experience in a software implementation role
Candidates must be located within the US and willing to participate in a 24/7 on-call rotation
Preferred
experience with SQL or other relational databases
Benefits
Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K - with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities
Company
PerfectServe
PerfectServe offers intelligent voice and online and mobile clinical communication solutions for the healthcare industry.
201-500 employees
H1B Sponsorship
PerfectServe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$35.9MKey Investors
K1 Investment ManagementMemorialCare Innovation FundPiper Sandler
2018-05-25Private Equity
2015-09-30Series D· $21M
2012-02-02Series C· $10.9M
Leadership Team
Guillaume Castel
CEO
Rodrigo Martinez
Chief Medical Officer
Recent News
2025-09-17
Company data provided by crunchbase