Jack Henry · 2 months ago
Technical Support Engineer III
Allen, TX
Full-time
Hybrid
Mid Level
4+ years expJack Henry & Associates is a technology company focused on redefining how community banks and credit unions connect with their customers. The Technical Support Engineer III will provide technical support for cloud-based environments, assist with customer product installations, and troubleshoot issues while working closely with various stakeholders.
BankingEnterprise SoftwareFinancial Services
Responsibilities
Google Cloud Platform (GCP) multi-regional project buildouts of highly available virtual environments including security (Cloud Armor and Active Directory), networking (DNS maintenance, load balancers, ingress/egress dataflows), virtual Microsoft servers (Windows, IIS, SQL), observability and performance monitoring using DataDog
GCP Cloud Armor maintenance, Global Load balancers, secret vault maintenance and Cloud Storage bucket maintenance
Interacts with product support personnel, and potentially the customer, when the customer’s problem cannot be resolved directly by first-level resources
Provides technical assistance to customers. Provides support to customers/users if product issues are encountered. Analyzes the problem as described by the customer and determines the best course of action
Accurately report any design, reliability and maintenance problems or bugs to software engineering
Prepares test environment when necessary to simulate, document or recreate errors or problems reported by customer to determine appropriate action. May prepare test environment and test new enhancements or other internal quality testing
Maintains familiarity with company products by attending training classes, observing experienced support personnel, reading software documentation, and participating in on-line training programs
May be involved in customer installations, upgrades, and training
Scheduled “after-hours” support as needed
May perform other job duties as assigned
Qualification
Required
Minimum of 4 years of experience in technical support role installing and maintaining Microsoft Windows Server, Internet Information Services (IIS), SQL Server, Web Application and pooling within the Google Cloud Platform (GCP) providing regional high availability
Minimum of 2 years of experience using Terraform in Cloud Infrastructure, Networking Infrastructure, Domain Name System (DNS) design and troubleshooting in Google Cloud Platform (GCP)
Minimum of 2 years of experience working with Octopus, Ansible and PowerShell using parameters to create custom cmdlets and deployment scripts in the Google Cloud Platform (GCP)
Minimum of 1 year of experience working with Datadog, GitHub and GitHub Actions
Must be able to work on-call/after hours and nights/weekends as business needs dictate
Preferred
Bachelor's degree
Knowledge or experience with C# and Microsoft Visual Studio
Knowledge or experience with AppDynamics, AppInsights and/or Splunk
Knowledge or experience with reading HTML, XML, Event Log Viewer
System Network Administrator knowledge or experience
Benefits
Comprehensive benefits designed to support your physical, mental, and financial health
Company
Jack Henry
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
5001-10000 employees
H1B Sponsorship
Jack Henry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (14)
2022 (10)
2021 (9)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-20IPO
Leadership Team
Greg Adelson
Chief Executive Officer
Kevin williams
CFO
Recent News
2026-01-16
2026-01-13
Company data provided by crunchbase