PM Hotel Group · 1 day ago
Front Office Manager| HOTEL DU PONT**PARTIAL RELOCATION OFFERED** | Wilmington, DE
Wilmington, DE
Full-time
Onsite
Mid, Senior Level
3+ years expPM Hotel Group is seeking a Front Office Manager for HOTEL DU PONT, where you will lead daily Front Office operations to ensure exceptional guest service. The role involves managing and developing the front office team, collaborating with various departments, and overseeing staffing and budgeting to maintain high service standards.
Hospitality
Responsibilities
Lead daily Front Office operations, ensuring exceptional guest service and smooth coordination across all shifts
Manage, train, and develop the front office leadership team and line-level associates, fostering a culture of hospitality and accountability
Collaborate with Housekeeping, Engineering, Sales, and Food & Beverage to ensure guest satisfaction and seamless service delivery
Oversee staffing, scheduling, budgeting, and payroll for the Front Office department
Monitor guest feedback, service scores, and online reviews, taking proactive measures to maintain excellence
Ensure compliance with safety, brand, and operational standards, including cash handling and audit procedures
Serve as Manager on Duty, representing hotel leadership and responding to guest concerns with professionalism and care
Contribute to strategic planning and continuous improvement initiatives aligned with hotel goals and PM Hotel Group standards
Qualification
Required
3–5 years of front office management experience in a luxury or full-service hotel environment
Ability to inspire and develop teams through mentorship, communication, and example
Detail-oriented and analytical, with strong financial acumen and experience managing departmental budgets
Proficient in hotel management systems (Opera PMS preferred) and familiar with revenue and forecasting principles
Adaptable and composed under pressure, with a genuine passion for creating memorable guest experiences
Flexible to work varied shifts, including weekends and holidays, as business demands
Preferred
Experience with hotel management systems (Opera PMS preferred)
Benefits
PARTIAL RELOCATION OFFERED
Company
PM Hotel Group
People-first hospitality. At PM Hotel Group every team member is dedicated to delivering memorable guest experiences.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ethan Kramer
Chief Investment and Development Officer
Kory Davis
CORPORATE DIRECTOR | NEW BUILDS + TRANSITIONS
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