Lucayan Technology Solutions LLC ยท 3 months ago
Help Desk Support Tier II
Tampa, FL
Full-time
Onsite
Entry, Mid Level
2+ years expLucayan Technology Solutions is seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group at MacDill AFB. This role serves as an escalation point for complex issues, ensuring the availability of mission-critical medical IT systems through advanced troubleshooting and compliance support.
Big DataCloud ManagementInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Respond to and resolve escalated technical issues involving hardware, software, and networks
Provide Tier 2 support for desktops, servers, and enterprise applications
Manage and troubleshoot user accounts, Active Directory, and group policies
Support patch management, updates, and system security configurations
Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems
Assist with configuration and troubleshooting of networking equipment in coordination with admins
Perform system monitoring, diagnostics, and root cause analysis for recurring issues
Mentor and support Help Desk I staff by providing technical guidance
Ensure compliance with DoD cybersecurity directives and reporting requirements
Qualification
Required
Associate's degree in IT, Computer Science, or related field (or equivalent experience)
2+ years of experience in IT support, including Tier 2 troubleshooting
Strong knowledge of Windows operating systems, Active Directory, and enterprise applications
Familiarity with networking fundamentals, patch management, and security tools
U.S. Citizenship required
Active DoD Secret Clearance
DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent)
Must complete DoD IA/Cyber Awareness, AT Level I, and ITIL-based training per PWS requirements
Preferred
CompTIA Network+ or higher networking certification
Microsoft MCSA/MCSE certification
Experience supporting IT in a DoD healthcare environment
Company
Lucayan Technology Solutions LLC
Lucayan Technology Solutions LLC is a CVE and Hub Zone Certified, (Disabled) Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase