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Volunteers of America Los Angeles · 2 months ago

Program Manager Rotating Shift

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $73K/yr

3+ years exp

Volunteers of America Los Angeles is a non-profit human services organization committed to serving people in need. The Program Manager I supervises efforts to fulfill program goals, designs operational plans, oversees resources, and coordinates with community partners to serve participants effectively.

Non ProfitSocial

Responsibilities

Intake, assessments, service planning, service delivery, and goal attainment

Training, supervision, and problem-solving for difficult cases

Meeting grant objectives, adhering to grant guidelines

Provides information to Division Director highlighting progress to reaching set goals

Provides quality service to clients with rental issues

Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants

Measures and assess impact of services, supports, and participates in key elements to the program's success

Effectively communicates project expectations to team members

Coordinate outreach and collaboration efforts with community partners and landlords

Other Duties as directed to accomplish program goals

Responsible for day-to-day service delivery efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources

Ensure all services to clients are properly recorded: every client intake along with the subsequent service documentation, evaluate achievement of program goals, report to senior leadership

Collaborates with other service providers to link various programs to community resources and supportive services

Keep comprehensive records of compliance with Funder and Regulatory requirements

Responsible for service team’s development through: training, policy and procedure, structured supervision, and learning collaboratives

Identifies better, faster, more efficient ways to achieve the mission of the program

Community Outreach

Other duties as required and is subject to change at any time

Qualification

Social Services Program ManagementStaff ManagementCommunity Resources KnowledgeHMIS Database ExperienceBachelor's DegreeMaster of Social WorkCommunity OutreachTrainingMentoringProblem SolvingCommunication Skills

Required

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)

Minimum of 3 years of experience in Social Services Program Management, Coordination or Supervision

Minimum of 2 year of direct experience in Staff Management