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BlackHawk Industrial · 2 months ago

Vending Fulfillment Analyst

United States

Full-time

Remote

Senior Level

$60K/yr - $70K/yr

5+ years exp

BlackHawk Industrial provides high-quality industrial products and equipment, focusing on innovative supply solutions. The Vending Fulfillment Analyst is responsible for optimizing vending fulfillment processes through data analysis, project management, and collaboration with internal stakeholders to ensure efficient inventory management.

IndustrialManufacturingSupply Chain Management

Responsibilities

Personally exhibits, recruits, and coaches associates consistent with Core Behaviors

Responsible for promoting a culture of safety

Lead and support Vending Fulfillment Leads with strategic data analysis and research initiatives

Analyze and resolve complex billing issues and Hawkeye errors, providing strategic recommendations to prevent recurrence

Monitor and optimize portal performance, identifying trends and areas for improvement

Conduct in-depth research and analysis on vending item adds, changes, and substitutions, driving data-driven decisions

Identify and rectify RAT errors and item quantity discrepancies, implementing process improvements to enhance accuracy

Lead data analysis for scheduled min/max reviews to ensure optimal inventory levels in both vending and warehouse locations

Identify root cause issues and develop strategic solutions by collaborating with cross-functional teams to minimize recurrence

Maintain a high level of customer focus, communication, diligence, and accuracy, driving continuous improvement

Develop and implement detailed knowledge of Blackhawk policies, procedures, and practices to enhance operational efficiency

Maintain and leverage a deep understanding of BHID systems (including P21, OS ticket, Hawkeye, CribMaster, AutoCrib, etc.) to drive strategic initiatives

Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems

Develop and present strategic reports and recommendations to senior management, supporting informed decision-making

Qualification

Data analysisVending platformsProject managementMicrosoft OfficeCustomer serviceCommunication skillsCritical thinkingDetail orientedTeam collaboration

Required

Excellent written and verbal communication skills utilizing phone, email, and instant message

Strong critical thinking skills to analyze and solve complex problems

Highly diligent and detail oriented

Ability to manage multiple tasks, shift priorities, and meet daily deadlines in a fast-paced environment

Exhibit the BHID Core Values to work well with others, contribute to the team, and collaborate effectively with customers, suppliers, and other BHID personnel

Proficient in and comfortable with advanced computer operations, with the ability to quickly learn new software programs

Proven ability to learn and apply experience with vending platforms (CribMaster, AutoCrib, etc.)

Experience in the industrial field, B2B sales, and/or customer service

Ability to travel for up to a week at a time as needed

High school diploma or equivalent required

Minimum of 5 years of experience in a customer service role required, with demonstrated strategic and analytical capabilities

Experience in cutting tools, abrasives, and MRO areas required

Proficiency with the Microsoft Office suite required