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by Landmark · 2 months ago

Overnight Parlor Host/ Front Desk

Summit, NJ

Full-time

Onsite

Entry, Mid Level

2+ years exp

Landmark Hospitality is a leader in the hospitality industry, operating unique venues across New Jersey and Pennsylvania. They are seeking an Overnight Front Desk Agent to provide outstanding guest service, manage reservations, and ensure guest satisfaction while maintaining a friendly and efficient atmosphere.

Event ManagementEvents

Responsibilities

Overnight Front Desk is responsible providing outstanding guest service

Responsibilities include registering guests, making and modifying reservations, answering guest inquiries, and ensuring guest satisfaction

Approach all encounters with guests and associates in a friendly service oriented manner

Need open availability including weekends, holidays and shift coverage as needed

Comply at all times with property policies standards and regulations to encourage safe and efficient hotel operations

Have knowledge of and assist in emergency procedures as required

Handle check-ins and check-outs in a friendly efficient and courteous manner

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system

Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms

Deliver guest items such as luggage, newspapers, messages, packages, amenities or other items requested by guests or team members

Maintain knowledge of all property amenities, special events, local area attractions and things to do around the hotel

Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Qualification

Front Desk ExperienceGuest Service SkillsMicrosoft Office SuiteProblem SolvingMulti-taskingPositive PersonalityDetail-orientedFast-paced EnvironmentCommunication Skills

Required

2 to 3 years of Front Desk Agent or Guest Services Agent Experience in a Hotel

Possess a positive and upbeat personality with a desire to deliver outstanding guest service to our guests

Demonstrate the ability to multi-task, be detail-oriented and problem solve to deal with internal and external guests

Works well in a fast pace environment

Ability to handle issues or concerns that arise in a proactive and effective manner

Ability to read comprehend and write simple instructions and/or short correspondence and memos

An operational knowledge of Microsoft Office suite

Holds an understanding of hotel products and guest services

Ability to participate in the creation of an enjoyable work environment