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The Servion Group · 2 months ago

Commercial Loan Servicer

New Brighton,MN,US

Full-time

Onsite

Entry, Mid Level

$21.12/hr - $25.27/hr

2+ years exp

The Servion Group is seeking a Commercial Loan Servicer to provide quality and accurate file processing and loan documentation. This role involves supporting department personnel, lenders, and borrowers, ensuring timely customer service and managing various administrative tasks related to commercial loans.

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Responsibilities

Importing loans into software

Responsible for accurate input of loan data/information and disbursement into the commercial lending computer software system. This includes collateral, ticklers, contact information, insurance, property tax verification, UCC filings, etc

Adding appropriate tickler tracking into software system

Create Loan Servicing File and Guarantor File and place documents in predetermined electronic order, using internal naming conventions

Scan, rename and upload signed documents to the website or secure software portal for Credit Union access, using internal naming conventions

Securing Servicing Agreements for each loan serviced and having signed by Chief Credit Officer

Obtaining Signatures from Lenders on documentation as needed

Fielding a variety of telephone or email correspondence from lenders and/or borrowers daily

Obtain, sort, deliver mail to appropriate parties within department and internal accounting department

Obtain proof of adequate insurance for new loan files and enter into servicing software for tracking

Property Tax Verification on new loans and enter into servicing software for tracking

Additional duties as assigned

Secure Website (SFTP) Monitoring & File creation

Upload docs and process as needed. (Rename/Save/build files/Print for Operations)

Update software/ticklers if needed

Notify appropriate group if needed

Processing Signed Closing Documents for Loan Renewals (including Change in Terms Agreements)

Add extra payment processing step entries into servicing software

Site Visit coordination, ordering, reviewing and accurately entering into servicing software upon receipt

Coordinate and Prepare Tickler letters for bi-annual mailing

Email and phone calls to borrowers/guarantors between bi-annual mailings and document in servicing software

Coordinate and Prepare Default letters for specified lenders as required

Sending Documents to appropriate Title Division for recording if applicable

One-Time Tickler Reports for Credit Unions managed on a weekly basis

Obtaining Recorded Documents and/or Final Title Policy to process and save for all necessary parties

Make Review Changes (Risk Ratings and/or Code Changes) in software system and any necessary reports

Ensure UCC filings are correct for new loans and filed in a timely manner. Also includes accurate entries into servicing software for continuous tracking

Assist with tracking, requesting, and reporting on annual insurance requirements

Assist with tracking, requesting, and reporting on annual property tax requirements

Accurately process mailed, emailed, faxed, dropped off financials and accurately enter into servicing software

Add new county information into servicing software

Tracking of lender maturity dates and notify lenders each month

Additional duties as assigned

Tracking and adjusting of interest rate changes in servicing software

Post-close UCC tracking and filing of continuations, amendments, and terminations

Document work processes by assisting in the creation of new and existing established procedures

Updating monthly balances in software system via import (as back up to Payment Processing team)

Able to Train Others on all Level Items

Able and willing to provide assistance on all Level Items

Coordinate and lead necessary and/or requested meetings with lenders

Create and maintain working relationships with all servicing lenders

Drafting of release documents (as back up to Documentation team)

Track, process and enter paid in full loans in servicing software and all saved directories (internal and external)

Able to answer basic payment processing questions from incoming telephone calls

Add new user information into servicing software

Create and implement import configurations into servicing software for various projects (i.e., Lender acquisitions)

The ability to manage a large workload, critical thinking skills, follow-through and development of efficiencies are necessary at this level

Additional duties as assigned

Qualification

Commercial loan servicing softwareData entry accuracyMicrosoft Office ApplicationsCommercial loan structureCritical thinkingAttention to detailTime managementCommunication skills

Required

High School Diploma, GED or Equivalent

2-4 years commercial lending with an understanding of terminology

Possess experience working with commercial loan servicing software and familiarity with commercial loan structure

Ability to input data accurately and efficiently into computer software systems

Ability to work under the stress of meeting examination deadlines while ensuring compliance with all policies, procedures, and legal and ethical guidelines

Ability to exchange information and to report facts and technical information clearly and concisely

Ability to attend accurately to many details in a timely manner

Ability to prioritize competing tasks and work independently

Possess proficient knowledge of Microsoft Office Applications (e.g., Excel, Teams, Outlook, Word, etc.)

Ability and willingness to work overtime hours as requested

Ability to read and interpret documents to include procedure and instructional manuals and documents

Ability to author routine reports and correspondence

Ability to calculate figures and amounts and demonstrate understanding of the processes to include, but not be limited to accurately add, subtract, multiply and divide all units of measure, to compute rates and percentages and to perform arithmetic operations involving monetary units with a calculator, discounts, interest, commissions, proportions, payments, percentages, area, circumference, and volume

Ability to apply common sense understanding to conduct instructions furnished in written, oral or diagram form