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ServiceNow · 2 months ago

Senior Staff Demand Planning

12900 Science Drive Suite 100, Orlando, Florida, United States

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

ServiceNow is a global market leader in innovative AI-enhanced technology, seeking a Senior Staff Demand Planning professional to join their FinOps organization. This role involves designing AI/ML-driven capacity forecasting models, collaborating with various teams to manage and forecast customer demand, and ensuring efficient scaling of global infrastructure.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Design, implement, and deploy AI/ML-driven capacity forecasting models for long-range demand and supply planning

Convert demand forecasts into actionable server and rack requirements

Enhance forecasting accuracy by incorporating multi-dimensional metrics and hybrid cloud strategies

Run forecast scenarios to optimize scaling and utilization across service tiers

Collaborate with hardware, infrastructure, and cloud analytics teams to develop capacity roadmaps

Track and report forecast variability, presenting insights to leadership

Apply advanced techniques (ARIMA, RNN, LSTM, NOW AI) to improve predictive models

Build analytics tools to identify bottlenecks and proactively address capacity issues

Qualification

AI/ML techniquesCapacity forecasting modelsProgramming PythonProgramming JavaData VisualizationBig Data frameworksUnit testingCode optimizationCommunicationCross-functional collaboration

Required

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience in Computer Science, Data Analytics or related field; or equivalent experience

Technical Expertise: Programming: Python, Java; strong OOP and algorithmic skills

AI/ML: Time series modeling, regression, Bayesian forecasting, econometrics

Tools: TensorFlow, PyTorch, Spark, Hive-Hadoop, Big Data frameworks

Data Visualization: Python, Tableau, Excel, Lightdash, BI tools

Experience in developing new products that utilize challenging high-performance algorithms

Expertise in coding efficient, object-oriented, modularized, and high-quality software

Expertise in core AI/ML techniques and algorithms

Understanding of unit testing, profiling, and code tuning

Additional Skills: ServiceNow platform architecture (CMDB, instance topology), unit testing, profiling, and code optimization

Strong communication and cross-functional collaboration skills