LTIMindtree · 2 months ago
Senior Engineer - Cloud & Infra Management
United States
Full-time
Remote
Mid, Senior Level
3+ years expLTIMindtree is a company focused on technology solutions, and they are seeking a Senior Engineer for Cloud & Infra Management. The role involves resolving complex support incidents related to the Microsoft 365 platform and providing proactive customer recommendations while ensuring excellent communication with customers.
ConsultingEnterpriseInformation TechnologySoftware
Responsibilities
The Support Engineer SE is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft 365 platform
A Support Engineer is knowledgeable in Microsoft 365 services technologies offerings and the platform The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone and email escalates issues quickly when deep specific skills or other capabilities are required ability to use knowledge of the Microsoft 365 architecture and offerings to provide customer resolution and proactive customer recommendations has excellent communication skills and is fluent in English writes excellent case documentation and is able to handle challenging and politically sensitive customer situations
Qualification
Required
3 - 6 Years of experience in Technical Support including customer facing or customer technical support role
Graduate
Fluency in English
Knowledge of M365 Suites of Products
Strong knowledge on SharePoint Online environment
Knowledge of different types of Sites used in SharePoint Online
Knowledge on SharePoint Online and OneDrive for Business Limitations and Known issues
Hands-on experience on Metadata crawled properties, managed properties, Content Types, Workflows, User Profiles, and SharePoint Online Search
Awareness of latest and deprecated features in SharePoint Online
Basic knowledge on DirSync, Azure AD Sync, or Azure AD Connect
Knowledge of how Point in time restore works in SharePoint Online
Good Knowledge on retention policy, DLP, and Ediscovery hold
Knowledge of OneDrive for Business sync issues
Understanding of Office 365 groups and Permissions in SharePoint Online
Basic knowledge on Fiddler, Search Query tools, and SharePoint Designer
Effective polished interaction with customers to gather information quickly
Ability to handle challenging and politically sensitive customer situations
Excellent spoken and written English communication skills
Demonstrable troubleshooting skills
Cross-team collaboration
Logical and critical thinking
Passion for technology and customer support
Benefits
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
Company
LTIMindtree
LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.
10001+ employees
H1B Sponsorship
LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2651)
2024 (2855)
2023 (2267)
Funding
Current Stage
Late StageLeadership Team
Venu Lambu
Chief Executive Officer & MD
Vipul Chandra
Chief Financial Officer
Recent News
2026-01-22
Business Wire
2026-01-22
2026-01-22
Company data provided by crunchbase