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BIP · 1 day ago

Technical Consultant, Digital Insurance & Data Solutions

NYC Metro Area

Full-time

Onsite

Senior Level

$120K/yr - $170K/yr

5+ years exp

Business Integration Partners (BIP) is Europe’s fastest growing digital consulting company, currently expanding its footprint in the United States. The role involves providing technical leadership in digital transformation programs for a leading insurer, focusing on enhancing customer engagement and operational efficiency through data-driven solutions.

ConsultingInformation TechnologyLegal

No H1B

Hiring Manager

Christopher Morgan

Responsibilities

Lead the design, configuration, and integration of chatbot and voice analysis solutions to enhance client servicing and contact center efficiency

Partner with marketing and digital teams to develop AI-powered customer engagement models, including voice, chat, and omnichannel interfaces

Define and implement data management and analytical frameworks, ensuring accuracy, governance, and actionable insight across multiple business units

Collaborate with marketing, IT, and analytics stakeholders to embed data-driven decision-making into digital marketing and lead-generation workflows

Design data integration pipelines and analytical models that improve personalization, campaign targeting, and performance reporting

Work with cross-functional teams to leverage customer data analysis for segmentation, retention, and customer experience improvement initiatives

Evaluate and recommend emerging insurtech and AI tools applicable to contact center modernization and digital distribution

Ensure compliance with GDPR and enterprise data security policies in all customer data and AI model designs

Qualification

ChatbotVoice analysisData management techniquesDigital marketing analyticsCustomer data modelingAI/ML frameworksCloud data platformsData governance frameworksClient-facing experienceCommunication skills

Required

5+ years of experience in technical consulting, data analytics, or digital transformation roles within insurance or financial services

Proven background in several of the following areas: Chatbot and voice analysis models (e.g., NLP, conversational AI), Contact center technologies and digital marketing integration, Data management techniques and architectures (data lakes, ETL, APIs), Digital marketing analytics and campaign optimization, Customer data modeling and segmentation analytics, Analytical models for customer behavior and engagement

Strong understanding of data governance, privacy, and compliance (GDPR) frameworks

Hands-on experience with marketing automation tools, CRM systems, and cloud data platforms (e.g., Salesforce, Adobe Experience Cloud, Azure, GCP, AWS)

Ability to translate technical insights into business outcomes and recommendations for non-technical stakeholders

Excellent written and verbal communication skills; consulting experience in client-facing environments preferred

You must have valid US work authorization and must physically reside around the posted city, within a 50-mile commute