Nagarro · 2 months ago
Principal Engineer - Senior Project Manager (ServiceNow)
New York City, NY, United States
Full-time
Hybrid
Lead/Staff
$150K/yr - $190K/yr
14+ years expNagarro is a Digital Product Engineering company focused on building innovative products and services. They are seeking an experienced ServiceNow Project Manager to lead the implementation of ServiceNow for clients, overseeing the entire project lifecycle while managing scope, risks, and client expectations.
Communications InfrastructureConsultingInformation TechnologyISPWireless
Responsibilities
Oversee the end-to-end implementation of ServiceNow modules, including Incident Management, Change Management, Asset Management, CMDB, and ITOM
Develop and execute a detailed project plan, including milestones, deliverables, RACI, and communication cadence
Monitor project scope, timeline, and budget to ensure successful delivery under a fixed-price contract structure
Identify risks and proactively implement mitigation strategies to prevent scope creep and cost overruns
Ensure compliance with client’s security standards and regulatory requirements
Manage project governance, documentation, and stakeholder reporting
Define clear deliverables and acceptance criteria upfront
Ensure strict adherence to scope to avoid cost overruns
Manage change orders effectively to ensure project profitability
Track resource allocation and burn rate to maintain financial control
Regularly update executive leadership on project financials, risks, and progress as part of steering committee meetings
Serve as the primary point of contact between the development team and the client
Facilitate requirement gathering sessions, ensuring alignment between business needs and technical solutions
Conduct weekly client meetings, status reports, and executive briefings
Manage client expectations and address concerns proactively
Drive collaboration between client and Nagarro teams to ensure project success
Manage change requests (PCRs) by evaluating scope, impact, and cost implications
Work closely with the client to define, review, and approve project change requests
Triage and prioritize issues raised by stakeholders to ensure smooth project execution
Ensure that all approved changes are incorporated into the project plan and budget
Oversee the User Acceptance Testing (UAT) process and facilitate stakeholder buy-in
Ensure the creation of technical and functional documentation for knowledge transfer
Supervise the development of training programs for ServiceNow end users and administrators
Ensure a smooth go-live transition with Hypercare support
Qualification
Required
Strong ServiceNow project management experience, with expertise in ITAM, CMDB, ITSM, ITOM, and custom workflows
Proven ability to deliver projects under fixed-price contracts, ensuring financial and operational control
Experience in managing security compliance within IT projects
Knowledge of waterfall and hybrid project management methodologies
Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or related field
14+ years of IT project management experience, with experience delivering 2–3 end-to-end ITSM implementations in ServiceNow
Preferred
PMP, ITIL, or ServiceNow certifications preferred
Experience in US public sector or government projects is a plus
Benefits
Standard Nagarro Benefits
Company
Nagarro
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset.
10001+ employees
H1B Sponsorship
Nagarro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (261)
2023 (280)
2022 (240)
2021 (153)
2020 (240)
Funding
Current Stage
Public CompanyTotal Funding
$11.5M2024-10-16Acquired
2020-12-16IPO
2000-07-04Series Unknown· $11.5M
Leadership Team
Sunil Kanderi
Co-founder & Managing Director
Ganesh Sahai
CTO (Chief Technology Officer)
Recent News
2026-01-08
2025-12-22
Company data provided by crunchbase