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Brown University Health · 1 month ago

HR Service Center Representative

Providence, RI

Full-time

Onsite

New Grad, Entry Level

$22.66/hr - $37.41/hr

Brown University Health is seeking an HR Service Center Representative to serve as the frontline point of contact for employees with HR-related inquiries and concerns. The role involves providing high-quality customer service, addressing employee questions, and guiding individuals through HR processes while adhering to the organization's values of Compassion, Accountability, Respect, and Excellence.

EducationHealth CareMedicalUniversities

Responsibilities

Address queries and concerns from employees regarding HR policies, benefits, procedures, and employment-related matters; support department managers with HRIS transactions and/or recommend resources to assist managers in answering employment-related inquiries

Offer guidance and assistance to employees with HR-related tasks such as onboarding, enrollment in benefits programs, and updating personal information

Resolve issues or conflicts related to payroll, benefits, workplace policies, or any other HR-related matters in a timely and satisfactory manner

Use electronic case management tool, to ensure accurate and up-to-date records of employee interactions, inquiries, and issue resolutions for documentation and reporting purposes

Educate employees about company HR policies, procedures and programs, including any changes to the same; recommend self-service resources that employees can access easily

Assist employees with understanding and enrolling in various benefits programs such as health insurance, retirement plans, and wellness initiatives

Handle sensitive employee information with confidentiality and discretion, adhering to privacy regulations and company policies

Apply critical thinking and sound judgement to identify when an employee case should be escalated to a senior member of the team (Tier 2) or a subject matter expert (Tier 3); clearly communicate expectations on next steps or response times to the employee

Ensure high levels of customer satisfaction by delivering prompt, courteous, and accurate assistance to employees, fostering a positive employee experience

Use the HR information system to reference employee data or employment history

Perform other duties as assigned

Qualification

Customer service experienceHR information systemsMicrosoft Office 365Written communicationVerbal communicationWillingness to learnCritical thinkingAttention to detailConfidentiality