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Shimano North America Holding, Inc. · 19 hours ago

Bike Customer Service Representative I

Irvine, CA

Full-time

Onsite

Mid Level

$22/hr - $23/hr

3+ years exp

Shimano North America Holding, Inc. is a global company offering top labels and brands to the sporting community. They are seeking a Customer Service Representative I to provide technical and sales support for Shimano’s accounts and end consumers, while utilizing customer service best practices to troubleshoot issues.

Retail

Responsibilities

Provide technical and sales support to Shimano’s accounts and sales agencies

Provide technical support for end consumers

Understand and be prepared to teach others about the technology and maintenance of Team Shimano products

Utilize customer service best practices when providing oral and/or written support

Efficiently troubleshoot technical issues using standard techniques and offer customers appropriate options to resolve the issue

Qualification

Bicycle technician skillsCycling retail experienceMicrosoft OfficeMulti-taskingConversational SpanishWritten communicationVerbal communication

Required

Minimum 3 years cycling retail experience or equivalent

Solid written and verbal skills

Basic knowledge of Microsoft Office

Strong multi-tasking skills

Advanced bicycle technician skills, including understanding frame, suspension, wheel design, and drivetrain theory (mechanical, electronic, internal, and e-bike)

High School or GED diploma